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MFA Authenticator limit increase for shared break glass account

eanderson753 21 Reputation points
2021-02-04T15:21:30.377+00:00

I am on a team of more than five people and we have a shared break glass account that we are securing with MFA. When the sixth person tried to add their Authenticator to the list they got this message:

You can't setup Microsoft Authenticator because you already have five authenticator apps or hardware tokens.

Is there a way to increase this limit on the tenant either through a setting or configuration change by Microsoft?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. JamesTran-MSFT 36,651 Reputation points Microsoft Employee
    2021-02-04T22:15:54.77+00:00

    @eanderson753
    Thank you for your post!

    When using the Microsoft Authenticator app, this limit currently isn't adjustable. If you'd like this feature to be implemented, I'd recommend leveraging our User Voice forum so our engineering team can take this request into consideration.

    64203-image.png
    Set up the Microsoft Authenticator app

    Thank you for your time and patience throughout this issue.

    ----------

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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