Ms office purchase but not showing in subscription

Question

I have purchased ms office 2019 professional plus but it is not showing in subscription and services section

Answer 1

Hello! MORARI KRISHNA TANWAR

Thank you for posting in Microsoft Community

As per checking the shared information that you're having trouble with your Microsoft Office purchase. Please note that Microsoft Office 2019 is a one-time purchase and does not require a subscription. Just to set your expectations that we have limited tools for checking your account, subscription, and service details in Community.

Allow me to ask:

• May I know where and when did you purchase the Office professional plus 2019?
• May I know if you have any issues with activating your Office professional plus 2019?
• May I know if there's any error message?
• I would like to know what @domain and who is hosting your email account? example for @domains: Gmail.com, Yahoo.com, Outlook.com/Hotmail.com
  • May I know if the account is for Work/School use? or Personal (Hotmail/Outlook.com) use?

If you have purchased Microsoft Office 2019 Professional Plus, you should have received a product key that you can use to activate the software. To activate your copy of Office, please follow these steps:

1. Open any Office application, such as Word or Excel.
2. Click on "Activate" or "Sign in" in the top right corner of the screen.
3. Enter your product key when prompted.
4. Follow the on-screen instructions to complete the activation process.

I hope this helps!

Thank you,

Vince

Microsoft Community Moderator

Answer 2

Hello MORARI KRISHNA TANWAR

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for understanding.

Regards,

Vince

Answer 3

I have purchased ms office 2019 professional plus but it is not showing in subscription and services section

Hi, unless your obtained your Office Professional Plus 2019 through HUP or some other legitimate volume licence provider, you got what you paid for, sorry to say. You could go back to the vendor.