BSOD: Stop 0x0000009C

Question

Hello,

I have been getting this BSOD.

MACHINE_CHECK_EXCEPTION

STOP: 0x0000009C ( 0x0000000000000000, 0xFFFFF880009F8B70, 0x0000000000000000, 0x0000000000000000)

Hardware:

Asus Z87-DELUXE motherboard

Intel Core i5 4670K Unlocked Quad Core 3.4GHZ Processor LGA1150 Haswell 6MB Cache Retail

Corsair Vengeance CML8GX3M2A1600C9 Lowprofile 8GB 2X4GB DDR3-1600 CL9-9-9-24 Dual Channel Memory Kit

Samsung 840 Series 120GB 2.5IN SATA3 Mdx Solid State Disk Flash Drive SSD

ASUS GeForce GTX 770 1110MHZ 2GB 7010MHZ GDDR5 DVI HDMI PCI-E Video Card

Razer BlackWidow Ultimate 2013 Elite Cherry MX Blue Mechanical Gaming Keyboard

Cooler Master Hyper 212 Evo Direct Touch 4 Heatpipe Heatsink AM2 AM3 1366/1150/1155/1156/2011 120mm

ASUS Z87-DELUXE ATX LGA1150 Z87 DDR3 3PCI-E16 4PCI-E1 SLI SATA3 USB3.0 DVI HDMI Motherboard

Cooler Master CM Storm Enforcer Mid Tower Gaming PC Case - USB 3.0 - ATX - 1 x 200mm Front Fan - x 120mm Rear fan - Water Cooling Support (SGC-1000KWN1)

Asus DRW-24B1ST Internal 24X DVD Burner - 5.25" - 1.5MB Cache - SATA - OEM - Black (DRW-24B1ST/BLK/B/AS)

BenQ RL2455HM 24in Gaming LED LCD w/ Speakers

Alienware tactx mouse

Logitech speaker system

Seagate 4TB backup plus external hard drive

Windows 7 ultimate service pack 1 64-bit operating system

BIOS version: 1504 (10/03/2013)

Bluetooth USB module Driver version: 6.5.1.4500

Microsoft Bluetooth Enumerator Driver version: 6.1.7601.17889

ACPI x64-based PC Driver version: 6.1.7600.16385

ATA Samsung SSD 840 SCSI Disk Device Driver version: 6.1.7600.16385

ATA ST1000DM003-1CH1 SCSI Disk Device Driver version: 6.1.7600.16385

Seagate Backup+ Desk USB Device Driver version: 6.1.7600.16385

NVIDIA GeForce GTX 770 Driver version: 9.18.13.3221

ASUS DRW-24F1ST a ATA Device Driver version: 6.1.7601.1751 4Numerous HID-compliant consumer control device Driver version: 6.1.7600.16385

Numerous HID-compliant device Driver version: 6.1.7601.18199

Numerous USB Input Device Driver version: 6.1.7601.18199

Razer BlackWidow Ultimate Driver version: 6.2.9200.16384

2x Asmedia 106x SATA Controller driver version 1.3.4.1

2x ATA Channel 0 Driver Version: 6.1.7601.18231

2x ATA Channel 1 Driver Version: 6.1.7601.18231

2x HID Keyboard Device Driver version: 6.1.7601.17514

Alienware TactX Mouse Driver Version: 4.80.154.0 (driver date: 4/22/2009)

BenQ RL2455 Driver Version: 1.0.0.0

Bluetooth Device (Personal Area Network) Driver Version: 6.1.7600.16385

Bluetooth Device (RFCOMM Protocol TDI) Driver Version: 6.1.7600.16385

Broadcom 802.11ac Network Adapter Driver version: 6.31.95.1

Broadcom Virtual Wireless Adapter Driver version: 6.31.95.1

Intel Ethernet Connection I217-V Driver Version: 12.8.33.0

Microsoft Virtual WiFi Miniport Adapter Driver Version: 6.1.7600.16385

4x Intel Core i5-4670K CPU @ 3.40GHz Driver Version: 6.1.7600.16385

Bluetooth Audio Device Driver Version: 7.4.0.140 (date 5/21/2012)

Bluetooth Hands-free Audio Driver version: 6.5.1.2900 (date 4/27/2012)

High definition Audio device 6.1.7601.17514 (date 11/19/2010)

Nvidia High definition audio driver version: 1.3.30.1

NVIDIA Virtual AUDIO Device driver version: 1.2.20.0

ACPI Fan

ACPI Fixed Feature ButtonACPI Thermal Zone

Composite Bus enumerator

Direct memory access controller

PCI standard PCI-to-PCI bridge

Numeric data processor

Microsoft Windows Management Interface for ACPI

Microsoft virtual drive enumerator driver

Microsoft ACPI-compliant system

microsoft system management BIOS drive

Plug and play software device enumerator

programmable interrupt controller

remote desktop device redirector bus

system CMOS/real time clock

system timer

UMBus Enumerator

UMBus Root Bus Enumerator

Generic USB Hub

USB Composite Device

USB mass storage device

USB root hub

---

I do have a bunch of other drivers for system devices & universal serial bus controllers but there all newer than 2012. All the bold worded drivers are all dated to 2006.

As I said this is my error: STOP: 0x0000009C ( 0x0000000000000000, 0xFFFFF880009F8B70, 0x0000000000000000, 0x0000000000000000)

If i need to provide any log files please request me to upload specific ones, with simple instructions if possible please.

Thanks in advance.

Answer 1

Thanks!

The attached DMP file is of the MACHINE_CHECK_EXCEPTION (9c) bug check.

This bug check indicates that a fatal machine check exception has occurred.

*9C primarily appears on versions of Windows that predate Vista. For example, XP, Server 2003, etc. Nowadays, in Vista and later, we have *124 instead of *9C. However, in very uncommon cases, *9C is presented instead of *124 because the WHEA may not be fully initialized (Windows Error Hardware Architecture) or when a special processor issue on SMP systems occurs that is characterized by a failure with shared memory synchronization.

BugCheck 9C, {0, fffff880009f8b70, 0, 0}

Parameters 1, 3, and 4 are all 0 so I have no idea what happened here in this crash. Parameter 2 contains the address of the MCA_EXCEPTION structure which doesn't really help us in this case since the rest is 0.

---------------------

There is only so much you can do with a bugcheck like this until it comes down to a faulty processor that will need to be replaced. Start from 1 and work downward:

1. Ensure your temperatures are within standard and nothing's overheating. You can use a program such as Speccy if you'd like to monitor temps - http://www.piriform.com/speccy

2. Clear your CMOS (or load optimized BIOS defaults) to ensure there's no improper BIOS setting - http://pcsupport.about.com/od/fixtheproblem/tp/clearcmos.htm

3. Ensure your BIOS is up to date.

4. The only software conflict that can usually cause *9C or *124 bugchecks are OS to BIOS utilities from manufacturer's like Asus' AI Suite, AI Charger software, etc. If you have something like this software-wise, remove it ASAP (which I see you do have Asus software installed).

5. If all of the above fail, the only left to do is replace your processor as it is faulty.

Regards,

Patrick

Answer 2

Correct.

Regards,

Patrick

Answer 3

Thanks again for your promt reply!

so I have uninstalled the AI suite 3 now,

so is it safe to assume that if i get another fffffa80091de0a8 error to claim warranty on my processor?