Driver IRQL not less or equal - EtronXHCI.sys

Question

Hello Microsoft-Support,

Since yesterday i've got a problem eith my PC.

I already had this problem a month ago. I reinstalled Windows 7 because of a problem with the registration. Know this works but i bought new headphones the same day (PX-22 from Turtle Beach). I dont know how it started then but in the moment i unplugged my headphones yesterday my PC crashed. The Bluescreen said "Driver IRQL not less or equal" the same problem i had last time. A bit lower it says something about EtronXHCI.sys. Again same Problem i had last time.First it was no problem because my PC bootet normaly and i've got sound through my speakers. Later on, the same day i plugged my headphones

back in. Then my PC crashed and rebootet with the same bluescreen. At first i thought it would just start again like it did before. But it only comes to the desktop for a second and then it crashes and it starts all over again.

I would like to fix this somehow 'cause my speakers aren't that good and i want to use my headphones.

Thank you,

Vladis Becker

PS: My PC is booting in safe mode with no problems.

Answer 1

Thanks, Vladis!

All of the attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

3: kd> kv

Child-SP          RetAddr           : Args to Child                                                           : Call Site

fffff88008be3d78 fffff80002ccd169 : 000000000000000a fffffa8c0a625de8 0000000000000002 0000000000000000 : nt!KeBugCheckEx

fffff88008be3d80 fffff80002ccbde0 : fffff88008be40b8 fffff8a00248aa50 fffffa8009bc87c0 0000000000000000 : nt!KiBugCheckDispatch+0x69

fffff88008be3ec0 fffff88013da9e34 : fffffa80087e11b0 000000000000001e fffffa80087bed70 0000000000000000 : nt!KiPageFault+0x260 (TrapFrame @ fffff880`08be3ec0)

fffff88008be4050 fffffa80087e11b0 : 000000000000001e fffffa80087bed70 0000000000000000 000000000000001e : EtronXHCI+0x4e34

fffff88008be4058 000000000000001e : fffffa80087bed70 0000000000000000 000000000000001e fffffa80087bed70 : 0xfffffa80`087e11b0

fffff88008be4060 fffffa80087bed70 : 0000000000000000 000000000000001e fffffa80087bed70 0000000000000000 : 0x1e

fffff88008be4068 0000000000000000 : 000000000000001e fffffa80087bed70 0000000000000000 fffff88013dad4a6 : 0xfffffa80`087bed70

-- FAILURE_BUCKET_ID:  X64_0xD1_EtronXHCI+4e34

^^ Etron USB 3.0 Extensible Host Controller driver.

3: kd> lmvm etronxhci

start             end                 module name

fffff88013da5000 fffff88013db8500   EtronXHCI T (no symbols)           

    Loaded symbol image file: EtronXHCI.sys

    Image path: \SystemRoot\System32\Drivers\EtronXHCI.sys

    Image name: EtronXHCI.sys

    Timestamp:        Mon Jul 25 17:30:56 2011

^^ Yours is from 2011, long long time ago. Did you install the driver from the motherboard CD? If so, that's why. Get the latest from Gigabyte's website right here - http://www.gigabyte.com/products/product-page.aspx?pid=4305#dl

2014/01/09 for the date.

Regards,

Patrick

Answer 2

Hi,

In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc.

If you don't know where .DMP files are located, here's how to get to them:

1. Navigate to the %systemroot%\Minidump folder.

2. Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files.

3. Upload the zip containing the .DMP files to Onedrive or a hosting site of your choice and paste in your reply. Prefered sites: Onedrive, Mediafire, Dropbox, etc. Nothing with wait-timers.

4 (optional): The type of .DMP files located in the Minidump folder are known as Small Memory Dumps. In %systemroot% there will be what is known as a Kernel-Dump (if your system is set to generate). It is labeled MEMORY.DMP. The difference between Small Memory Dumps and Kernel-Dumps in the simplest definition is a Kernel-Dump contains much more information at the time of the crash, therefore allowing further debugging of your issue. If your upload speed permits it, and you aren't going against any strict bandwidth and/or usage caps, etc, the Kernel-Dump is the best choice. Do note that Kernel-Dumps are much larger in size due to containing much more info, which is why I mentioned upload speed, etc.

If you are going to use Onedrive but don't know how to upload to it, please visit the following:

Upload photos and files to Onedrive.

Please note that any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, by default will delete .DMP files upon use.

If your computer is not generating .DMP files, please do the following:

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

If you cannot get into normal mode to do any of this, please do this via Safe Mode.

Regards,

Patrick

Answer 3

Hello Patrick Barker,

Thank you for the fast response.

Here are my minidumps: https://www.mediafire.com/?e6ahjfho4hfm1ks

I uploaded everything in the folder you mentioned.

Thank you,

Vladis Becker

Answer 4

Thank you for the help but theres still a little problem. I think i've got the right driver but i cant install it. I've got an folder named Etron with a executive inside named setup.exe. I started ot but in some point of the installation it just says something like: Error -1601 Cant reach the Windows-Install service.

(I have a german copy of windows so i cant say the completly correct error.)

Thank you,

Vladis Becker

Answer 5

Try running the setup.exe as admin. If not, refer to this - http://support.microsoft.com/kb/2642495

Regards,

Patrick