Acer Aspire v3-772g BSOD's (kmode_exception_not_handled, irql_not_less_or_equal)

Question

Hello.

I have bought my Acer Aspire v3-772g about 3 weeks ago and I have problems with BSOD's since then. I have installed and updated every possible driver that I have found, but nothing helped. So 2 days ago I have decided to restore machine to factory settings. After it I have immediatelly installed all of the updates for Windows 8, uninstalled graphic drivers and updated to Windows 8.1. After update, I have installed Adobe Photoshop and Microsoft Office and went to sleep. When I woke up, the machine was restarted by the damn BSOD again, saying IRQL_NOT_LESS_OR_EQUAL (Minidump: http://1drv.ms/1jHYNqd )

Okay, so I have decided to download all the updates for hardware and install them. Then it took almost 36 hours to produce another BSOD, this time addressed KMODE_EXCEPTION_NOT_HANDLED (minidump: http://1drv.ms/1jHYLij ).

Before factory reset I had many more similar BSODs but I haven't saved any of the minidump files. It's just driving me crazy. What to do?!?

Answer 1

My pleasure, sorry to hear that this wasn't a simple software issue and you did in fact receive a faulty system.

If and when you are comfortable and feel your issue has been solved, I'd recommend marking any posts of mine that answered your question as answered so this thread no longer shows up as requiring an answer.

Regards,

Patrick

Answer 2

did step #1 and #2

been fine for a couple of days now, but got 2 BSODs in short time today

http://1drv.ms/1jPsiGO

http://1drv.ms/1jPsmGr

Answer 3

If you have the latest flashed firmware, it should be okay. Follow step #1 and keep me updated.

Regards,

Patrick

Answer 4

how can I update wdcsam64? I have flashed firmwares on both of my external HDDs (one of them died/bricked itself btw because of crappy WD flasher), installed SES... Where could I find wdcsam64.sys updater?

Answer 5

Hi,

We have two bug checks:

KMODE_EXCEPTION_NOT_HANDLED (1e)

This indicates that a kernel-mode program generated an exception which the error handler did not catch.

CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt

    fffff80073fdb12c - nt!EnlightenedSwapContext_PatchXSave+2

    [ 01:31 ]

    fffff80073fdb1a8-fffff80073fdb1a9  2 bytes - nt!EnlightenedSwapContext_PatchLdt (+0x7c)

    [ 48 0f:eb 42 ]

    fffff80073fdb22e - nt!EnlightenedSwapContext_PatchXRstor+2 (+0x86)

    [ 09:29 ]

4 errors : !nt (fffff80073fdb12c-fffff80073fdb22e)

MEMORY_CORRUPTOR:  LARGE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE

BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE

IRQL_NOT_LESS_OR_EQUAL (a)

This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

-------------------

1. Remove and replace McAfee with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it's likely causing conflicts:

McAfee removal - http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

2. wdcsam64 - Wed Apr 16 04:39:08 2008

^^ Western Digital SCSI Arcitecture Model (SAM) WDM driver - 2008 driver version has known BSOD issues in Windows (when yours is dated from). Please update ASAP - http://support.wdc.com/product/download.asp

Regards,

Patrick