cannot access the windows management instrumentation software

Question

Running 8.1 and using System Information I get the meesage about being unable to access it. Can't find any help for this on 8 so still very stuck.

Answer 1

Hi,

1. Have you made any recent changes to the computer?
2. What is the make and model of the computer?

This error occurs if Windows Management Instrumentation (WMI) service is not running or corrupted WMI repository folder.

Let’s follow these methods and check if it helps.

Method 1: You may follow these steps and check if the issue persists.

1. Press windows key  + X key both together on the keyboard.

2. Select Command Prompt (Admin)

3. Run the following command one at a time and press enter to execute

• cd /d %windir%\system32\wbem

• for %i in (*.dll) do regsvr32 -s %i

• for %i in (*.exe) do %i /regserver

4. Close all windows and reboot the computer and now try opening the system information

Method 2: If the issue still persists try rebuilding WMI repository and check if the issue persists.

1. Press windows key  + X key both together on the keyboard.
2. Select Command Prompt (Admin)
3. Type the command ‘net stop winmgmt’ and press Enter.
4. Leave the command prompt open and click Start and type system32 -> Open the folder system32 from the result pane.
5. From the system32 folder open Wbem and look for the folder Repository

6. Right click on Repository and click rename.

7. Change the folder name from Repository to Repository.old

8. Switch back to command prompt and type net start winmgmt and hit enter to execute

9. Close all the windows and reboot the computer and now try opening the system information.

Hope this information helps, please reply with the status of the issue for any further assistance.

Answer 2

PC is Acer Aspire V3. Not sure if I have changed anything.

Attempted method 1 and received the message;

'A positional parameter cannot be found that accepts argument '%windir%\system32\wbem'

Did second method and problem still persists.

Answer 3

Hello,

You may try performing System File Checker (SFC) because, if a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. Run System File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link below:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows on Windows

http://support.microsoft.com/kb/929833

Additional Information:

WMI Troubleshooting

http://msdn.microsoft.com/en-us/library/aa394603(v=VS.85).aspx

Hope this helps. Otherwise, feel free to write us back for further assistance.

Thank you

Answer 4

I have attempted the SFC scan multiple times and each time I get "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir% \Logs\CBS\CBS.log."  And on the end it says " logging is currently not supported in offline servicing scenarios". The sfcdetails.txt file is empty when I open it and the CBS log doesn't show recent scans.

I have tried a system restore and after the restart a dialog tells me the restore failed. 

I've tried to do a PC Refresh but that doesn't work either. I have also noticed some of the apps I have installed won't connect to the network even though I am already online.

I don't have an install disk so that doesn't seem to be an option.

Answer 5

Hello,

You may refer to the link below to create an installation media and perform reset or refresh in the computer.

Create installation media for Windows 8.1

http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media 

Hope this information helps.

Thank you