Unable to install drivers on Windows 8.1

Anonymous
2013-12-27T12:35:28+00:00

My PC is a SONY VAIO SVE1713X1EB with Windows 8.1 64 bits.

I am trying since hours to update or install drivers for different devices (Canon EOS camera, SD card reader, etc.).

I always get the following message:

Any suggestion?

Thanks

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-01-07T15:40:18+00:00

    Hi Eliyas

    it seems that just deleting the registry as you suggested made everything work. Or, at least, I do not get any error message when I install a driver: the SD card reader works again!

    Should I have other problems, I will recontact you.

    In the meanwhile thanks indeed.

    Keep me informed of the results coming from you MS contact - I sent you the wrong link. Here is the right one:

    https://skydrive.live.com/redir?resid=567A24D770066B2C!9201&authkey=!AHHOuub3Wv1o2M8&ithint=folder%2c.log

    Thanks again

    Franco

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  2. Anonymous
    2014-01-06T05:43:53+00:00

    Please delete the DeviceInstallDisabled registry and reboot the system. Let me know the results.

    -Eliyas

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  3. Anonymous
    2013-12-29T21:01:34+00:00

    Could you please share  %windir%\Logs\CBS\CBS.log file from your system? Our folks looked at this and baffled by the sequence of events shown in the setupapi.dev.log file. They are hoping that CBS.log might provide some clue as to what happened.

    Also, could you please tell us what the state of this registry key is?

    HKLM\SYSTEM\CurrentControlSet\Services\DeviceInstall\Parameters\DeviceInstallDisabled

    Is that 0 or 1?

    Thanks,

    Eliyas

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  4. Anonymous
    2013-12-27T13:59:20+00:00

    Thanks.

    I've already tried to downlaod drivers from manufacturers website, same result :(

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  5. Kapil Arya 38,271 Reputation points Volunteer Moderator
    2013-12-27T13:01:38+00:00

    Hello,

    Please try to run SFC / SCANNOW command in the administrative Command Prompt and reboot. Meanwhile, post your query at manufacturers site forum, they can assist you more better in providing early solution to your issue. You can also download the driver from manufacturer's site and manually install them.

    Hope this helps, Good luck :)

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