Can anyone help me analyze the blue screen dump file?

standuhuajun 81 Reputation points
2021-02-08T05:59:52.427+00:00

************* Path validation summary **************
Response Time (ms) Location
Deferred SRVC:\Symbolshttp://msdl.microsoft.com/download/symbols

Microsoft (R) Windows Debugger Version 10.0.19041.685 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\dc.admin\Desktop\010721-14109-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Path validation summary **************
Response Time (ms) Location
Deferred SRVC:\Symbolshttp://msdl.microsoft.com/download/symbols
Symbol search path is: SRVC:\Symbolshttp://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 10 Kernel Version 14393 MP (48 procs) Free x64
Product: Server, suite: TerminalServer DataCenter SingleUserTS
Built by: 14393.3866.amd64fre.rs1_release.200805-1327
Machine Name:
Kernel base = 0xfffff803f3091000 PsLoadedModuleList = 0xfffff803f3395060
Debug session time: Thu Jan 7 02:11:01.206 2021 (UTC + 8:00)
System Uptime: 113 days 17:07:50.888
Loading Kernel Symbols
...............................................................
................................................................
............................................................
Loading User Symbols
Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
47: kd> !analyze -v


  • *
  • Bugcheck Analysis *
  • *

LM_SERVER_INTERNAL_ERROR (54)
Arguments:
Arg1: fffff8016898fe50
Arg2: 00000000000000aa
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:


KEY_VALUES_STRING: 1

Key  : Analysis.CPU.Sec
Value: 1

Key  : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on CNSH-00HPV16

Key  : Analysis.DebugData
Value: CreateObject

Key  : Analysis.DebugModel
Value: CreateObject

Key  : Analysis.Elapsed.Sec
Value: 1

Key  : Analysis.Memory.CommitPeak.Mb
Value: 72

Key  : Analysis.System
Value: CreateObject

DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump

BUGCHECK_CODE: 54

BUGCHECK_P1: fffff8016898fe50

BUGCHECK_P2: aa

BUGCHECK_P3: 0

BUGCHECK_P4: 0

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffffcb8189e80e48 fffff8016899338c : 0000000000000054 fffff8016898fe50 00000000000000aa 0000000000000000 : nt!KeBugCheckEx
ffffcb8189e80e50 fffff801689c32c2 : ffffbd8beaba7208 ffffbd8ca7fb6840 ffffbd8c081451a0 0000000000000b18 : srv2!Srv2DereferenceWorkItem+0xbd4c
ffffcb8189e80f00 fffff803f31f1967 : ffffcb8189e801e0 ffffcb8189e81000 ffffffffee1e5d00 ffffcb8189e80fd1 : srv2!RfspThreadPoolNodeWorkerProcessWorkItems+0x132
ffffcb8189e80f80 fffff803f31f192d : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KxSwitchKernelStackCallout+0x27
ffffcb8189e12330 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiSwitchKernelStackContinue

SYMBOL_NAME: srv2!Srv2DereferenceWorkItem+bd4c

MODULE_NAME: srv2

IMAGE_NAME: srv2.sys

IMAGE_VERSION: 10.0.14393.3866

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: bd4c

FAILURE_BUCKET_ID: 0x54_srv2!Srv2DereferenceWorkItem

OS_VERSION: 10.0.14393.3866

BUILDLAB_STR: rs1_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {1640cd18-2d7b-67c0-398f-ccdfefb27dba}

Followup: MachineOwner

Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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  1. Carl Fan 241 Reputation points
    2021-02-08T10:18:02.583+00:00

    Hi,
    The LM_SERVER_INTERNAL_ERROR bug check has a value of 0x00000054.

    This bug check appears very infrequently. The website doesn't give particularly effective information.

    https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x54--lm-server-internal-error

    For the dump information, it seems to be related to smb and srv.sys. I find the system version was updated in 2020.8. So please check for update, install the latest security updates to update the files version and fix smb.
    Hope this helps and please help to accept as Answer if the response is useful.
    Best Regards,
    Carl

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