ntoskrnl.exe 14dca0 BSOD

Question

I have been having alot of BSOD on my new intel NUC, and i can't figure out why. Can you guys please help?

Here is a Report.html exportet from Bluescreenview

https://dl.dropboxusercontent.com/u/344305/report.html

Minudump files

https://dl.dropboxusercontent.com/u/344305/Minidump.zip

And a txt report form Bluescreenview

https://dl.dropboxusercontent.com/u/344305/BSOD.txt

I have run memtest x64 and microsofts own memorytest

and last a speccy screenshot

http://speccy.piriform.com/results/yJhP7EoZl2hIhLz2mtgpS6g

the motherboard temp is totaly wrong, as the NUC is not hot at all

Answer 1

Thanks for confirming my suspicions. As this is a refurb laptop, and you're crashing on a Windows reset with nothing but the latest drivers, etc, and up to date SSD firmware, it's a dud refurb unit. Your next step is to contact your place of purchase, or the manufacturer, and let them know.

Regards,

Patrick

Answer 2

Ok, did a reset, and checked that the SSD firmware was up to date. Still got BSOD's

https://dl.dropboxusercontent.com/u/344305/minidump%20freash.zip

Answer 3

I'd definitely recommend performing what's called a Reset - http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

Also ensure the SSD firmware is 100% up to date.

Regards,

Patrick

Answer 4

I just put in the old SSD and booted, so no it did not come with a clean windows ;)

Is it enough to run the reset windows setting?

Answer 5

Okay, now this refurb laptop, did it come with a clean install of Windows? If not, that's what I am going to advise (a clean install of Windows with nothing afterwards but the latest drivers from the manufacturers website, and important Windows Updates - NOT OPTIONAL UPDATES).

Regards,

Patrick