DRIVER_POWER_STATE_FAILURE -- 0x0000009f -- ntoskrnl.exe

Question

Our Windows 7 unit is bombing when put into sleep mode.

I have found the minidump files and I have viewed it with BlueScreenViewer and it is tied to ntoskernl.exe.  I know there should be a way to dig deeper to a specific driver, but some how I am missing something.  Here is one of the minidump files on my skydrive: http://sdrv.ms/1fBBMW3

Thanks,

Greg

Answer 1

This new minidump file can be pulled down from skydrive here:

https://skydrive.live.com/redir?resid=9BB1A9A148694B00!152&authkey=!AGZKTVvAJgcQhRk&ithint=file%2c.dmp

Thanks,

Greg

Answer 2

We are still having issues so this is what we did:

• The plan was to put in a new SSD drive anyway so the decision to completely start from a clean Windows 7 install and all latest drivers from Dell was made.
• So I started with my Windows 7 installation and after every single driver was installed I tested both sleep mode and hibernate mode to make sure nothing was failing.  Now granted even though I tested after every new driver I realize this is not the same as using the computer most of the day and then doing sleep or hibernate... so in all my test cases it was pretty much after a fresh reboot and about 5 minutes of computer use.
• I continued this process until I had all updates installed, all applications installed and all of our normal tools.  I never once had a failure.
• I did do an image of the system so I have a fall back point if the user installed something that is causing the issue.

I then get an email from the user this morning stating:

<<

My laptop was fully charged.

I was in a hurry to get home and did not plug it into the power supply.

When I arrived at work this morning I got this message:

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             1033

Additional information about the problem:

  BCCode:                                               9f

BCP1:                                                    0000000000000003

  BCP2:                                                    FFFFFA80038FCA10

  BCP3:                                                    FFFFF8000403C3D8

  BCP4:                                                    FFFFFA80038A9C60

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               256_1

Files that help describe the problem:

  C:\Windows\Minidump\010614-6801-01.dmp

  C:\Users\bfuller\AppData\Local\Temp\WER-118966-0.sysdata.xml

Read our privacy statement online:

****http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

My battery was still at 100%.

>>

I am going to get the minidump and post it later today and request someone look at it.

Also... I would like to fully understand how to examine these, but the links I have used to try and follow this seem to miss some steps.  If you could share a link or info on the steps that would be helpful so I can examine these myself as well.

At this point I am trying to find out if the user installed anything to the computer and probably won't have this info until later today.

As you can imagine this is very frustrating as a user should be able to run on battery and expect the system to go to sleep mode and or hibernate mode without issue.  His computer was set to go to sleep in 15 minutes on battery and hibernate within 1 hour.

Greg

Answer 3

It is very likely causing NETBIOS conflicts, therefore we're seeing network related crashes. You can try disabling it for temporary troubleshooting purposes as opposed to uninstalling it.

Regards,

Patrick

Answer 4

Those are the Antivirus drivers that we have on all our computers... Also know as Vipre.

Are you saying just remove and install... or leave it off?  We can't go without protection and that is our corporate solution.

Does the dump point to that as the cause?

Answer 5

Greg,

Did you reinstall Sunbelt after I recommended removal? I see Sunbelt drivers listed and loaded in the modules list. If so, remove it again, as that is more than likely what's causing the crashes yet again.

Regards,

Patrick