DRIVER_POWER_STATE_FAILURE -- 0x0000009f -- ntoskrnl.exe

Question

Our Windows 7 unit is bombing when put into sleep mode.

I have found the minidump files and I have viewed it with BlueScreenViewer and it is tied to ntoskernl.exe.  I know there should be a way to dig deeper to a specific driver, but some how I am missing something.  Here is one of the minidump files on my skydrive: http://sdrv.ms/1fBBMW3

Thanks,

Greg

Answer 1

It has been a while since I initiated this post.  The user that was having problems with BSOD on the Dell Latitude E6530 requested another unit since it never stopped happening no matter what we did.

So we gave him an E5540 which is very similar.  We installed from scratch the Windows 7 SP1, all updates and all latest BIOS / FIRMWARE and drivers.

Well he went a week and just told me he got a BSOD.

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             1033

Additional information about the problem:

  BCCode:                                               9f

  BCP1:                                                    0000000000000003

  BCP2:                                                    FFFFFA8007162A10

  BCP3:                                                    FFFFF800044383D8

  BCP4:                                                    FFFFFA800CCD6C10

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               256_1

So I pulled down the Minidump and hope someone could take a quick look and see what it is pointing to. 

And I was wondering if someone could also point to a document or site somewhere that specifically tells how I can check this myself.  I have done some searches, but I keep getting some misleading info or I just don't get it.

The Minidump can be pull down from my OneDrive here:

http://1drv.ms/1nbhd6u

Thank you in advance!

Answer 2

Sorry, I had thought you asked that question from my email updates, but it did not show up in this thread until just now, so I wasn't sure if I was seeing things! I wish there was a simple 'here, read this!' and you could be all caught up and understand a lot of things, but it's not that easy. Not to say that you can't learn, but there isn't a quick 5-minute breakdown on how to analyze dump files and actually understand what's going on. I've written a tutorial on one of the many websites I am on, which you can find here -  http://www.overclock.net/t/1241077/beginner-bsod-crash-dump-analysis-and-debugging-guide/0_50

Essentially, it's a very simple guide on how to analyze at the most basic level. It won't outline any special debugging tips, tricks, go into specifics about bug checks, etc. Why? That would take a very long time and I would have to explain quite a bit. Do I ever plan on doing it? Sure, it'll be quite some time. That guide is a bit dated, and just from skimming through it I see a ton of places in which I could fix and or add info, but it's okay for beginners and I want to rewrite it anyway.

All of the knowledge I have now comes from first-hand experience and analyzing, reading debugging books, learning from other analysts, etc. It's like learning anything else in life, time and practice!

----------------

Regarding your drivers, if it's of any consolation, there are many users having an incredible amount of frustration with their Intel network drivers, specifically wireless. The best thing to do is contact Dell / Intel and ask what your next steps should be.

Also, since you now have an SSD, be 100% sure the firmware is up to date. That's very important.

Regards,

Patrick

Answer 3

Thanks Patrick.  

That is what I thought.  So ultimately the complete fresh rebuild on a new SSD drive and all updates makes no difference.  Maybe intel themselves has different drivers that may work.

So in the future I can help myself could you point me to a link with some definitive instructions on how to check the dmp file.   I have searched and many of the links I have found seem to miss some steps or I am simply not following it.  :)

Secondly... if there is a bug in the driver is the best option to report to Dell with the dump files and see if they can pursue the issue with Intel?

Thanks,

Again.

Answer 4

Greg,

The attached DMP file is still of the *9F bug check. If we run an !irp:

>[ 16, 2]   0  0 fffffa800718e050 00000000 00000000-00000000              Unable to load image \SystemRoot\system32\DRIVERS*Netwsw00.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for Netwsw00.sys*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys \Driver*NETwNs64**

^^ Intel® Wireless WiFi Link Adapter.

Ensure your WiFi drivers are 100% up to date via Dell's website - http://www.dell.com/support/drivers/us/en/19/DriversHome/ShowProductSelector

Regards,

Patrick