DRIVER_IRQL_NOT_LESS_OR_EQUAL(ndis.sys)

Question

Hello everyone. i have have a problem of blue screen on my windows 8.1 pro and i need all of your help. please help me fix this because i am not good in technology and software. the problem is about DRIVER_IRQL_NOT_LESS_OR_EQUAL(ndis.sys) and it keeps happening when i want to open the wireless section on the setting section.

hopefully someone can help me!

Answer 1

Thanks!

All of the attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

By default, ndis.sys is being faulted which is network related. Generally in network related crashes like this they are caused by one of two things:

1. Network drivers themselves need to be updated.
2. 3rd party antivirus or firewall software causing NETBIOS conflicts.

Remove and replace Kaspersky with Windows 8's built-in Windows Defender for troubleshooting purposes:

Kaspersky removal - http://support.kaspersky.com/common/service.aspx?el=1464

Regards,

Patrick

Answer 2

Hi,

In order to assist you, we will need the DMP files to analyze what exactly occurred at the time of the crash, etc.

If you don't know where DMP files are located, here's how to get to them:

 1.    Navigate to the %systemroot%\Minidump folder.

 2.    Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files.

 3.    Upload the zip containing the DMP files to Skydrive or a hosting site of your choice and paste in your reply.

If you are going to use Skydrive but don't know how to upload to it, please visit the following:

http://www.wikihow.com/Use-SkyDrive

Please note that any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, by default will delete DMP files upon use.

If your computer is not generating DMP files, please do the following:

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.
2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.
3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

If you cannot get into normal mode to do any of this, please do this via Safe Mode.

Regards,

Patrick

Answer 3

Windows Defender is actually a fantastic solution, many security experts and MVP's recommend it and use it. You can pair it with a secondary malware scanning software such as Malwarebytes to run weekly, etc, so you have a constant real-time protection based antivirus, and then Malwarebytes on the side for extra scanning.

As a BSOD analyst, I see a lot of 3rd party anti viruses causing crashes and conflicts so I am a bit biased compared to others, so what I recommend others may not. I know most if not all however will tell you to avoid Norton and McAfee like the plague. I generally under no circumstances recommend Norton in a home environment, only business. As for McAfee, I don't recommend that under any circumstances whatsoever.

I'll just make a list of what I would personally stay away from:

Norton

McAfee

Kaspersky

BitDefender

avast!

Panda

Avira

Regards,

Patrick

Answer 4

tq very very much for your help. it works and no blue screen apear when i open wifi section, but can i install back kaspersky internet security and use it back?

Answer 5

i already upload the file named dumpty.rar on skydrive.. please check https://skydrive.live.com/redir?resid=427EC19AD3E0C388%21921