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Unable to open pptx file in the WOPI

Michael Matveev 1 Reputation point
2021-02-08T21:52:15.21+00:00

Cannot open pptx file in the WOPI frame, the rest types of the files are opened. The error message "Sorry, we couldn't open this presentation because we ran into a problem. Please try again". All wopitests are passed. WOPI provider id is TP_WORKPLACE_QA_TEST, uses https://ffc-onenote.officeapps.live.com/hosting/discovery

Could someone point me a person who can clarify this strange behaviour.

Mike

Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
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  1. Emily Hua-MSFT 27,666 Reputation points
    2021-02-09T08:54:28.513+00:00

    @Michael Matveev
    Please make sure OOS is updated to the latest.

    Maybe you could reproduce the error while monitoring the ULS logs on OOS. They're located at C:\ProgramData\Microsoft\OfficeWebApps\Data\Logs\ULS.

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