BSOD Kernel_Security_Check_Failure

Question

Hello.  I am looking for help tracking down the source of a BSOD - Kernel Security Check Failure.  I don't know how to go through the dmp files to understand the source of the problem.   

The dmp files & system info are located at:

https://dl.dropboxusercontent.com/u/106772696/DmpFiles.zip

Any help would be appreciated. 

Thank you, Victoria

Answer 1

Hi Victoria,

All of the attached DMP files are of the KERNEL_SECURITY_CHECK_FAILURE (139) bug check.

This bug check indicates that the kernel has detected the corruption of a critical data structure.

BugCheck 139, {3, fffff80380787810, fffff80380787768, 0}

The 1st parameter of the bugcheck is 3 which indicates that a LIST_ENTRY was corrupted. Code 3, LIST_ENTRY corruption. This type of bug check can be difficult to track down and indicates that an inconsistency has been introduced into a doubly-linked list (detected when an individual list entry element is added to or removed from the list).

-- FAILURE_BUCKET_ID:  X64_0x139_usbuhci+11ee

^^ UHCI USB Miniport system driver.

------------------------

1. Remove and replace Kaspersky with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it's likely causing conflicts:

Kaspersky removal -http://support.kaspersky.com/common/service.aspx?el=1464

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

2. Ensure all of your USB-based drivers are up to date via Gigabyte's website - http://www.gigabyte.us/products/product-page.aspx?pid=3265#ov

Regards,

Patrick

Answer 2

Thanks for taking the time to look over the files and help.  I've disabled Kaspersky and enabled Windows Defender as instructed.  I attempted to verify that the Gigabyte drivers are current...although I'm not sure I understand what you mean by USB-based drivers.  Windows 8 is not a listed OS for that MoBo.  I looked through the Win7 x64 drivers and it looks like I have drivers that are from Microsoft rather than Gigabyte, but the MS dates are more current.  Leave as-is for the time being, or would you suggest changing?

Thanks,

-Victoria

Answer 3

Yep, let's go ahead and leave them for now. If the crashes continue, and USB looks like it's a contributing problem, we'll replace the MSFT drivers with Gigabyte's!

Regards,

Patrick

Answer 4

Thank you.

Answer 5

My pleasure, please keep me updated!

Regards,

Patrick