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Windows 8.1 Pro, Explorer.EXE crashes ntdll.dll module fault, (6.3.9600.16408) 6.3.9600.2.0.0.256.48

Anonymous
2013-10-23T03:26:33+00:00

Faulting application name: Explorer.EXE, version: 6.3.9600.16408, time stamp: 0x523d251b

Faulting module name: ntdll.dll, version: 6.3.9600.16408, time stamp: 0x523d5305

Exception code: 0xc0000005

Fault offset: 0x000000000004bb96

Faulting process id: 0x1cdc

Faulting application start time: 0x01cecfc3ad09e0e0

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: b395bcb0-3bc0-11e3-8253-28924a5a1ea9

Faulting package full name:

Faulting package-relative application ID:

Application Error, Logged: 23/10/2013 01:54:19, Report Sent.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-10-23T07:47:42+00:00

    Are you using an NVidia video card or Startisback?

    The fault offset is a really brutal way to try to figure out where the crash is, but those would be the two lead thoughts given that crash region.

    If neither of those guesses is correct, putting up the actual DMP from the crash might be quite helpful.

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  2. Anonymous
    2013-10-27T11:20:13+00:00

    I still can't open the dump file but from the information you posted the problem appears to be related to the F12.dll.

    Can you try providing a dump file again but without the .txt extension.

    You could zip and compress the dump file with a third party application such as 7-Zip or WinRAR.

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  3. Anonymous
    2013-10-25T23:10:49+00:00

    Faulting application name: iexplore.exe, version: 11.0.9600.16384, time stamp: 0x5215d145

    Faulting module name: F12.dll_unloaded, version: 11.0.9600.16412, time stamp: 0x5243efdc

    Exception code: 0xc0000005

    Fault offset: 0x0000000000039585

    Faulting process id: 0x16f4

    Faulting application start time: 0x01ced20e131d6f78

    Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

    Faulting module path: F12.dll

    Report Id: 33f8a550-3e07-11e3-825d-28924a5a1ea9

    Faulting package full name:

    Faulting package-relative application ID:

    Uploading Dump..

    https://skydrive.live.com/redir?resid=DAD8F8A659A61E33!16220&authkey=!AJVPRXf7J3PPm8A

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  4. Anonymous
    2013-10-24T23:25:07+00:00

    The .dmp file appears to be corrupted.

    Can you try again?

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  5. Anonymous
    2013-10-23T13:37:10+00:00

    I'm Using AMD Radeon HD 7640G, AMD A8 4500 Quad Core Processor, I was uploading the dump, I'll give you a link once' I've sorted it out.

    https://skydrive.live.com/redir?resid=DAD8F8A659A61E33!14545&authkey=!AHX_UFhlZ0558hc

    Please tell me you're verdict on how to fix this issues.

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