Windows Update Error 8024402C

Question

please help. I have a windows 8 computer I purchased in April 2013 ,there is a problem with checking for windows updates. error coded 8024402C. I have tried the trouble shooter and despite it saying the problem is fixed I still cannot get updates.  I also get a message that I have never tried to get an update.

Moved from feedback

Original title: problems with Windows Update

Answer 1

Hi,

Error code 8024402C: This error might be caused by a program running on your computer that's preventing Windows Update Services (SVCHOST) from accessing the Internet. Programs that might do this include firewalls, antispyware software, web accelerators, Internet security or antivirus programs and proxy servers.

If you have any of these programs running, you might need to turn them off while downloading and installing updates. I would recommend you to turn them back on after updating your computer.

Method 1: Temporarily disable the Security software and see if the issue persists.

a: Press Windows logo + Q to open the search box.

b: Now click Settings and then type Action center, hit enter.

c: Click the Chevron next to security.

d: Turn off the Anti-virus installed on the computer.

Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2:Perform steps mentioned below and see if it helps.

a: On the Start screen, type cmd. Alternatively, swipe in from the right, tap or click Search, and then type c.

b: Tap or click cmd in the search results.

c: At the command prompt, type the following commands, and press Enter after each command:

net start bits

net start wuauserv

Please reply if you have any questions.

Answer 2

Hi,

If the computer is connected directly to the Internet or to a home network (and never connected to a network at work), you might need to set Internet Explorer to automatically detect local area network (LAN) settings so Windows Update can go online to obtain updates. To do this, follow these steps:

a: Open Internet Explorer

b: Click the Tools button, click Internet Options, click theConnections tab, and then click LAN settings.

b: Under Automatic configuration, select the Automatically detect settings check box, and then click OK.

Please reply if you have any questions.

Answer 3

I have tried the above method.  While running command net start wuauserv, the reply is t"service has already been started.  However the reply to first command is "System Error 5 has occurred". I have removed antivirus, disabled windows firewall but still cannot run STORE APP or update my Win 8.1.  Please help.  *** Email address isrei

I've already wasted my 4 months using all these issue.

Then i found out that problem is in my internet provider's server. It is unable to search ip address of microsoft site.

So better to set it manually.

It is easy one

Open RUN

type ncpa.cpl

Then enter

Open your wifi or ethernet properties(whatever you are using).

Scroll down to last ipv4 , click on it

N den click on properties 

Set server or dns address manually to

8.8.8.8

8.8.4.4

Save it

Reboot

Voila!

Note: first check out dns address of google of you country. Search it on internet

Answer 4

net start bits comand after show

 system error 5  has occurred'

Answer 5

I had this same exact issue and found the problem to be with ChipSet drivers on my new workstation. I purchased a machine with Windows 7 preinstalled (Windows 8.1 License included) I also purchased a 512GB SSD. I took out the stock HD and installed the SSD with a fresh copy of 8.1. I installed drivers from Dell's website, but missed the "Latest" chipset driver and installed one from last year. This caused a ton of problems including the one on this thread with Windows update. I was getting the exact same error as stated here and was unable to install .net framkework 3.5. I reformatted again and this time I used the latest Chipset driver. Once installed ALL issues were resolved immediately. 

Dont know if anyone else has tried to do the same as I did with an SSD, but thought I would share.

Cheers!

Jonathan Damianik