\System\SysMenu.dll The specified module could not be found

Question

I've just updated to 8.1 and am now getting notification that "...\System\SysMenu.dll The specified module could not be found." I'm not finding anything on the internet about this. Is this a known issue or did I just inform you?

Help is appreciated.

snick5908

Answer 1

Microsoft technical support have solved this problem for me. I'm not sure what they did as they logged in remotely to my computer. But if you are having this problem as well it might be worth giving them a call :)

Hi Kim,

Here is the solution:

1st: Download Auto Runs.

Click Here:

http://download.sysinternals.com/files/Autoruns.zip

Link basis: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

2nd: Find the yellow highlighted Image Paths that ends with sysmenu.dll. Usually you can locate those image paths from Scheduled Task.

3rd: Right click then delete.

4th: Try to find all yellow highlighted Image Paths that ends with sysmenu.dll from "Everything tabs, delete them.

NOTE: Carefully choose image paths that ends sysmenu.dll only, if you deleted paths that are not high lightened then it might cause some trouble booting your PC.

5th: Reboot Computer

6th: Wait at least 5 minutes to confirm that the issue has been resolved. (sysmenu.dll usually appears within a minute from rebooting the computer. )

Hope it helps :)

J.A. Tan

Answer 2

Hi Valentina,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

1. Are you facing the same issue?

2. Did you make any changes prior to this issue?

This issue occurs if the system file is corrupted or damaged.

I would suggest you to run System File Checker.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

https://support.microsoft.com/en-us/kb/929833?wa=wsignin1.0

I would also suggest you to Run DISM or System Update Readiness tool

Windows corruption errors may prevent Windows updates and service packs from installing. For example, an update might not install if a system file is damaged. The DISM or System Update Readiness tool may help you to fix some Windows corruption errors.

https://support.microsoft.com/en-us/kb/947821

Let us know the status of the issue we will be glad to help you further.

Answer 3

Hi Kim,

 

Thank you for replying with the status.

 

I would suggest you to run System File Checker tool (SFC.exe) and check if it helps. The System File Checker tool (SFC.exe) scans for missing or corrupted system files and repairs them.

 

Run System File checker to see if you have any corrupted system files.

 

a. From the Start screen, type Command Prompt

b. Right-click on the command prompt and choose Run as Administrator.

c. Type the following command, and then press ENTER:

sfc /scannow and press Enter.

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions

 

 

Hope this information helps.

Hi Winston,

I have the same problem as other people. However, I still have the same error message pop up after went through the procdures to fix the error. Please help me as it is really annoying.

Thank you

Answer 4

I'm now having this problem. I'm running the command prompt process right now. If it works, great. If it doesn't what do I do next?

Answer 5

Bonjour à tous, pour ma part, j'ai réussi à enlever le problème de .dll qui apparaissait sans cesse à chaque mise en route de l'ordinateur. J'ai télécharger le programme qui se trouve sur le commentaire ci-dessus:

http://download.sysinternals.com/files/Autoruns.zip

et j'ai fais comme cela était indiqué, à savoir d'enlever les fichiers concernés qui étaient en jaune.

MERCI MERCI MERCI pour votre aide.

José