Windows 8.1 Start Menu Tiles Missing Icon

Question

Description of Problem:

 - Microsoft Outlook 2013 "live tile" on Windows 8.1 Start Menu is blank/missing. All I have is a solid blue tile, with no text or logo.

Troubleshooting steps taken so far:

 - Downloaded and ran the Modern UI App troubleshooter and check.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

 - Ran the System File Checker tool (via CMD as Administrator)

      - sfc /scannow

Below is a screenshot of the issue:

Any advise would be appreciated,

Cory

Edit: There was a resolution:

Try SP1 for Microsoft Office 2013 :)

This solved the issue I was having! Thank you so much!

For anyone else who is experiencing the same troubles, this is what I did:

1. Goto Start Menu
2. Search for Windows Updates
3. Check for New updates
4. Install Service Pack 1 for Microsoft Office 2013
5. Reboot and enjoy your icons being back to normal!

Answer 1

Try SP1 for Microsoft Office 2013 :)

Answer 2

And, on top of losing its tile text, even more annoying js that Lync installed itself on the taskbar and won't let me remove it! And I don't even know what it is or does.

Answer 3

Try SP1 for Microsoft Office 2013 :)

This solved the issue I was having! Thank you so much!

For anyone else who is experiencing the same troubles, this is what I did:

1. Goto Start Menu
2. Search for Windows Updates
3. Check for New updates
4. Install Service Pack 1 for Microsoft Office 2013
5. Reboot and enjoy your icons being back to normal!

Answer 4

Great !!!

SP1 fixed the issue !

Thanks for your help.

Answer 5

FYI, some details - It was fixed because SP1 clobbered the March 2014 Updates for Outlook and Lync which hosed the icon.. See more details here: http://etflconsultancy.wordpress.com/2014/03/13/blank-metro-tiles-with-missing-icons-in-windows-8-1/  -- Manually uninstalling the updates also fixes it. Stupid patches and poor QA..   :\