Windows 8.1 Start Menu Tiles Missing Icon

Question

Description of Problem:

 - Microsoft Outlook 2013 "live tile" on Windows 8.1 Start Menu is blank/missing. All I have is a solid blue tile, with no text or logo.

Troubleshooting steps taken so far:

 - Downloaded and ran the Modern UI App troubleshooter and check.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

 - Ran the System File Checker tool (via CMD as Administrator)

      - sfc /scannow

Below is a screenshot of the issue:

Any advise would be appreciated,

Cory

Edit: There was a resolution:

Try SP1 for Microsoft Office 2013 :)

This solved the issue I was having! Thank you so much!

For anyone else who is experiencing the same troubles, this is what I did:

1. Goto Start Menu
2. Search for Windows Updates
3. Check for New updates
4. Install Service Pack 1 for Microsoft Office 2013
5. Reboot and enjoy your icons being back to normal!

Answer 1

Try SP1 for Microsoft Office 2013 :)

Answer 2

For Windows 8.1

1. Go to Start
2. Click Search, Type in "Word" or "Excel" etc -
3. Right click the "Word" or "Excel" etc icon Choose "pin to Start"

4.  You'll see it as a tile

Great job on reading absolutely nothing in this thread.

Answer 3

Hi there,

This is exclusively for the ones who come looking for this problem in future.

I have already faced this type of issue and got rectified myself.

My problem was that I had Blank Tiles of Mail, Calendar and People.

What I did for this --> Uninstalled Mail - this removed all the three as they are all in one application --> went to Windows Store --> Account>My Apps --> Mail, Calendar and People ( will show as "Not Installed") --> click it and Install --> Simple and Done!

I had another of the same kind - My Desktop Tile was also Blank -- WAIT DON'T OVERLOOK THIS STEP THINKING IT WILL BE LIKE THE SAME AS ABOVE !!!

Go to C Drive --> Show all hidden files and folders --> Program Data (Hidden File) --> Microsoft --> Windows --> Start Menu --> Programs --> Scroll down and you will see the Desktop shortcut file --> Cut and paste this file in any other drive (asks for administrator access - allow and continue) --> Now close all file explorer windows --> Cut the Desktop file you pasted in the other drive --> Paste it in the original Directory mentioned above ( again asks for admin access - allow and continue ) --> Close all file explorer windows --> Open start and see - Voila its there!

So the main step --> If any of your tile is blank, locate the file in start menu file directory --> move it somewhere else and re-move (don't remove) the file back to start menu programs.

Hope I wasn't too long as this would guide the Windows beginners also.

Answer 4

Mine were totally blank....all of it..

I can't even press anything .....It will freeze .so how can I do.?

Answer 5

THANK YOU! I was trying to prepare a laptop to go overseas to one of our missionaries and was under a severe time crunch, and could NOT figure this out. You saved the day!