League of Legends on Windows 8.1: ERROR: DRIVER_IRQL_NOT_LESS_OR_EQUAL

Question

HP Pavilion g6-2291ea Notebook PC

Windows 8.1 64-bit

Intel (R) Core (TM) i3-3110M

Intel (R) HD Graphics 4000

My laptop came with Windows 8 and I have updated to windows 8.1. A few minutes into a game (League of Legends), I get a blue screen that says ERROR: DRIVER_IRQL_NOT_LESS_OR_EQUAL then my PC restarts. After the first 2 occurences, I had done some things which fixed the problem but after a few days, It happened again and again. This only happens when I play League of Legends and not with any other applications. Also, this happens when I HAVE ALREADY STARTED A GAME.

I tried downloading this but it tells me that my laptop already has a more recent version than the one I am attempting to download! http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124655-1&cc=uk&dlc=en&lc=en&os=4158&product=5393772&sw_lang=

I have read so many threads about this problem but they tend to be specific as those that reply ask for minidump files etc which I know nothing about. I don't want to do anything as it may just make my problem worse!

Answer 1

Thanks!

All of the attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

Unable to load image \SystemRoot\system32\DRIVERS*igdkmd64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for igdkmd64.sys*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sysProbably caused by : igdkmd64.sys ( igdkmd64+63287 )*

^^ Intel Graphics Driver.

Ensure you have the latest video card drivers. If you are already on the latest video card drivers (which you noted you are), uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

---- You can also try from Intel directly - http://www.intel.com/p/en_US/support/detect

--------------------------------------------

Do note that other things can be causing corruption as well, Norton for example is very likely.

Remove and replace Norton with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

Norton removal tool -https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us;jsessionid=841A6D40BA6872C47697C6C6B19C8E11.4?entsrc=redirect_pubweb&pvid=f-home

--------------------------------------------If you're still crashing after all of the above, please enable Driver Verifier:

Driver Verifier:

What is Driver Verifier?

Driver Verifier is included in Windows 8, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.

Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver if it detects a violation.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point

Windows 7 - START | type create | select "Create a Restore Point"

Windows 8 - http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -

• Special Pool
• Pool Tracking
• Force IRQL Checking
• Deadlock Detection
• Security Checks (Windows 7 & 8)
• DDI compliance checking (Windows 8)
• Miscellaneous Checks

4. Select  - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is [B]NOT[/B] provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

• If Driver Verifier finds a violation, the system will BSOD.
• After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will flag it, and as stated above, that will cause / force a BSOD.

If this happens, do not panic, do the following:

• Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.
• Once in Safe Mode - Start > type "system restore" without the quotes.
• Choose the restore point you created earlier.

If you did not set up a restore point, do not worry, you can still disable Driver Verifier to get back into normal Windows:

• Start > Search > type "cmd" without the quotes.
• To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.

・    Restart and boot into normal Windows.

How long should I keep Driver Verifier enabled for?

It varies, many experts and analysts have different recommendations. Personally, I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier.

My system BSOD'd, where can I find the crash dumps?

They will be located in %systemroot%\Minidump

Any other questions can most likely be answered by this article:

http://support.microsoft.com/kb/244617

Regards,

Patrick

Answer 2

Ensure you have the latest video card drivers. If you are already on the latest video card drivers (which you noted you are), uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

---- You can also try from Intel directly - http://www.intel.com/p/en_US/support/detect

Hi

Thank you so much for your help! Upon visiting the link:

http://www.intel.com/p/en_US/support/detect

.. I installed Graphics Driver. I then played 2 games without BSOD so I hope this has fixed the problem. :)

Other drivers that needed updating:

Audio Driver, Wireless Networking, Wired Networking.

However, it was indicated that these devices were not supported or unknown so I couldn't update them.

I then went on to HP Support Assistant and found these same drivers which needed updating. Through HP Support, I tried installing them but it is just taking too long! One driver installation has now taken 2-3 hours to install that I just don't think it's installing at all :( I'm afraid that this will cause more problems in the future.. In fact, I tried updating them 2 or 3 days ago and it is the same problem - It's taking soooo long

Answer 3

Okay, here's a link to the 7 items:

https://skydrive.live.com/redir?resid=73AC2702AE40AFA7!433&authkey=!AFzEQz7th6sAuTg&ithint=folder%2c

Answer 4

Please follow our instructions for finding and uploading the files we need to help you fix your computer.  They can be found here

If you have any questions about the procedure please ask

Answer 5

Hi,

In order to assist you, we will need the DMP files to analyze what exactly occurred at the time of the crash, etc.

If you don't know where DMP files are located, here's how to get to them:

 1.    Navigate to the %systemroot%\Minidump folder.

 2.    Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files.

 3.    Upload the zip containing the DMP files to Skydrive or a hosting site of your choice and paste in your reply.

If you are going to use Skydrive but don't know how to upload to it, please visit the following:

http://www.wikihow.com/Use-SkyDrive

Please note that any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, by default will delete DMP files upon use.

If your computer is not generating DMP files, please do the following:

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.
2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.
3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

If you cannot get into normal mode to do any of this, please do this via Safe Mode.

Regards,

Patrick