Hi,
Results verified by WinDBG, DumpCHK, and BlueScreenVIew.
The Bug_Check was 7E CAUSE AMPPAL.sys which is the Intel Bluetooth Driver.
BugCheck 1000007E, {c0000005, 82c59781, 8df7b46c, 8df7b050}
Probably caused by : AMPPAL.sys ( AMPPAL+13725 )
AMPPAL.sts dated 9/15/2011 Intel Bluetooth Driver.
97cdd000 97d1d000 AMPPAL T (no symbols)
Loaded symbol image file: AMPPAL.sys
Image path: \SystemRoot\system32\DRIVERS\AMPPAL.sys
Image name: AMPPAL.sys
Timestamp: Thu Sep 15 09:48:11 2011 (4E722C4B)
1. Check with Samsung Support, their on-line documentation and drivers, and ask in
their forums about any known issue. Update the Intel Bluetooth drivers - no newer
re-install the same ones. Also check for BIOS, low level chipset drivers, and the major
on-board and separate device drivers (see driver update methods in the next message.)
BiosVersion = 03PA.M001.20110312.XW
BiosReleaseDate = 03/12/2011 <-- check for updates to the BIOS, low level chipset
drivers, and the major on-board and separate device drivers.
SystemManufacturer = SAMSUNG ELECTRONICS CO., LTD.
SystemProductName = RV411/RV511/E3511/S3511/RV711
BaseBoardManufacturer = SAMSUNG ELECTRONICS CO., LTD.
BaseBoardProduct = RV411/RV511/E3511/S3511/RV711
Samsung - Support - click the "Laptops", "All in one", or other appropriate link
http://www.samsung.com/us/support/main/supportMain.do
Samsung - Visit Your Country Site
http://www.samsung.com/us/common/visitcountrysite.html
2. After checking at Samsung for newer Bluetooth drivers check at Intel.
Intel Driver Update Utility <-- run this after checking with Samsung
http://www.intel.com/p/en\_US/support/detect?redirector\_count=1&
Intel Download Center
http://downloadcenter.intel.com/
Intel - Support - Community and Forums
http://intelopenport.hosted.jivesoftware.com/community/tech
3. If needed test the memory very thoroughly (see memory test methods in the next
message).
4. As needed use ALL the other methods in the troubleshooters below.
5. If the issues continue run Driver Verifier to see if it can indicate a CAUSE (see Driver
Verifier methods in the next message).
========================================================
Check these KB articles :
"Stop 0x0000007E" or "Stop 0x00000050" Stop error message in Windows 7 or Windows
Server 2008 R2
http://support.microsoft.com/kb/979538
"Stop 0x0000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED" error when the GPU
is under heavy load conditions in Windows 7 or Windows Server 2008 R2
http://support.microsoft.com/kb/983615
Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7
See this thread for information on using BlueScreenView, MyEventViewer, and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990---------------------------------------------------------------------------------------------
References to Vista also apply to Windows 7.BCCode: 7E 0x0000007E which is also 0x1000007EThis error is usually a driver issue and display adapter (video) driver is the most suspect
though it could be others. Antivirus/antispyware/security programs, hardware (heat) and
major software issues can also cause the error. When you get to the driver section of the
troubleshooter use my generic methods in the next message and then return to the
troubleshooter if needed.
Have you added hardware recently or updated drivers? Be sure to look in Control Panel -
Windows Updates to see if any drivers were updated there. Other lessor possibilities
include antivirus/anti-spyware/security programs.
When you get to the driver and memory sections of the troubleshooter refer to the next
message to update drivers and test memory and then refer back to the troubleshooter
if needed.
=======================================================
BCCode: 7E 0x0000007E which is also 0x1000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLEDThe SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000007E. This bug check indicates that a system thread generated an exception that the error handler did not catch.
Important Info If You Have Received a STOP CodeIf you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer,
call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact info for Microsoft or your computer manufacturer,
Contact Support.
If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article
Resolving STOP (Blue Screen) Errors in Windows.
These actions might prevent an error like this from happening again:
- Download and install updates and device drivers for your computer from Windows Update.
- Scan your computer for computer viruses.
- Check your hard disk for errors.
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Parameters
The following parameters appear on the blue screen.
CauseThe SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.
Common exception codes include the following:
- 0x80000002: STATUS_DATATYPE_MISALIGNMENT indicates an unaligned data reference was encountered.
- 0x80000003: STATUS_BREAKPOINT indicates a breakpoint or ASSERT was encountered when no kernel debugger was attached to the system.
- 0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.
For a complete list of exception codes, see the Ntstatus.h file that is located in the inc directory of the Microsoft Windows Driver Kit (WDK).
Resolution
If you are not equipped to debug this problem, you should use some basic troubleshooting techniques.
- Make sure you have enough disk space.
- If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
- Try changing video adapters.
- Check with your hardware vendor for any BIOS updates.
- Disable BIOS memory options such as caching or shadowing.
If you plan to debug this problem, you might find it difficult to obtain a stack trace. Parameter 2 (the exception address) should identify the driver or function that caused this problem.
If exception code 0x80000003 occurs, a hard-coded breakpoint or assertion was hit, but the system was started with the
/NODEBUG switch. This problem should rarely occur. If it occurs repeatedly, make sure that a kernel debugger is connected and the system is started with the
/DEBUG switch.
If exception code 0x80000002 occurs, the trap frame supplies additional information.
If you do not know the specific cause of the exception, consider the following issues:
- Hardware incompatibility. Make sure that any new hardware that is installed is compatible with the installed version of Windows. For example, you can get information about compatibility with Windows 7 at the
Windows 7 Compatibility Center.
- Faulty device driver or system service. A faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error.
If a driver is listed by name within the bug check message, disable or remove that driver. Disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted with NTFS
file system, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you must start the computer by using the Recovery Console to access the file.
If the problem is associated with Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, you can remove the service by starting the computer by using the Recovery Console and then deleting the offending
system service file.
Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x7E.
You can also disable memory caching of the BIOS might to try to resolve the error. You should also run hardware diagnostics, especially the memory scanner, that the system manufacturer supplies. For more information about these procedures, see the owner's manual
for your computer.
The error that generates this message can occur after the first restart during Windows Setup, or after Setup is finished. A possible cause of the error is lack of disk space for installation and system BIOS incompatibilities. For problems during Windows installation
that are associated with lack of disk space, reduce the number of files on the target hard disk drive. Check for and delete any temporary files that you do not have to have, Internet cache files, application backup files, and .chk files that contain saved
file fragments from disk scans. You can also use another hard disk drive with more free space for the installation. You can resolve BIOS problems by upgrading the system BIOS version.
BCCode: 7E 0x00000007E which is also 0x1000007E <-- read this link
http://www.faultwire.com/solutions-fatal\_error/SYSTEM-THREAD-EXCEPTION-NOT-HANDLED-0x0000007E-\*1141.html?order=votes
===============================================================
Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm
MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my\_event\_viewer.html
Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or
PAGE_FAULT_IN_NONPAGED_AREA and similar messages.
As examples :
BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002
or in this format :
Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000
This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death'crashes, and displays the information about all crashes in one table - Freehttp://www.nirsoft.net/utils/blue\_screen\_view.html
Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.
You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
You can try a System Restore back to a point before the problem started if there is one.
How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html
Start - type this in Search Box -> COMMAND find at top and RIGHT CLICK - RUN AS ADMIN
Enter this at the prompt - sfc /scannow
How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228
The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).
Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html
Often updating drivers will help, usually Video, Sound, Network Card (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html
Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/
How To Disable Automatic Driver Installation In Windows 7 / Vista
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/
How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233
Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm
Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692
Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033
In some cases this might be required.
StartUp Repair from Recovery Options or Windows 7 disk
How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html
How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html
Hope this helps.
Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!
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