VIDEO_DXGKRNL_FATAL_ERROR while installing NVidia driver, downloaded direct from the source

Question

I found a solution, see my second post below

^^^^^^^^^^^^^^EDIT^^^^^^^^^^^^^^

Yes, so, my nvtray told me there was a new driver available for me, I downloaded it and got to installing it, and the driver made it about 10% of the way into installing before the new Frowny Screen of Death came up, telling me to look up the above error. Everything I've found so far tells me to try installing the latest NVIDIA driver, which is exactly what I was trying to do when it happened -.-''

After the reboot, a dialog box titled "RunDLL" came up, with the following message...

> "There was a problem starting NVCPL.DLL

> Invalid access to memory location."

I didn't think to screenshot at the time because I figured it'd come up again when I tried to install the driver again, but instead this second message came up which I did screenshot, and has been appearing in the subsequent times I tried to install the driver.

**http://sta.sh/08919yutau5** (uploaded to Deviantart.com's sta.sh site, should be viewable by anyone without an account)

At first it sounded like a permissions problem, now it's trying to run it as an application(?) which is entirely beyond me.

I read in other threads that came up that the Community needs the DMP file(s) to possibly figure out what happened, yeah? I've got that ready already, but there was only one file I could find, despite having done it at least three times;

http://sta.sh/0nvu71y25x4

Here's some stats about my computer ('cause I dunno if they're in the DMP file or not);

• HP ENVY TouchSmart 17t-j100 Quad Edition Notebook PC (ENERGY STAR)

• 4^th^ generation Intel® Core™ i7-4900MQ Processor

• NVIDIA GeForce GT 740M Graphics with 2048MB of dedicated video memory

• The page to download the setup file that the NVIDIA site pointed me to; http://www.nvidia.com/download/driverResults.aspx/71706/en-us

I dunno what else to give you. I can't roll back the driver any more than it is now because it's a brand new laptop, but just outside the Returns window (._. ,) And I can't update to the most current driver 'cause that's exactly what I'm trying to do. Please assist, thanx.

Answer 1

Hi

Problem lies with OS and not Nvidia as the customer support from nvida suggested. They provided better support than HP or Microsoft.

Thanks

Ramesh

In the four or five years Ive been reading up on these issues with Nvidia and the other fail customer support received in the PC business, you got to be the first person I've read about to say that. : )

Answer 2

i have the same pc, and exactly the same issue. and i have no clue how to resolve it. 

Hi

I have finally solved it. What i did is, re-installed Windows 8 to recover from USB issues. It set the machine to initial stage with original nvidia drivers restored. After this, i tried clean install of nvidia driver 334.67 beta. It went well, no BSOD. Problem lies with OS and not Nvidia as the customer support from nvida suggested. They provided better support than HP or microsoft.

Now all i have to make sure is this: disable windows auto-update. This is because after an update the USB drivers may malfunction. Or be careful while updating, check what each update does. Ensure you dont update anything related to USB. I had issues when i updated, USB stopped working.

Thanks

Ramesh