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Ever since i have upgraded to Windows 10 these failures happen at random times throughout the day. Mostly when i am playing a game but also has happened when watching Netflix. I have checked and updated all of my drivers and everything is up to date.
Sometimes it says VIDEO_SCHEDULER_INTERNAL_ERROR, this one is not as often. I have looked online and tried almost everything people have said are solutions and nothing works, and there and almost no solved posts for this problem on windows 10 only for 8.1 and 7. The only way I can recreate the problem is by opening Hearthstone, other than that it is completely random and really annoying.
PLEASE HELP
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm having the same problem on a Surface 3 Pro. I get a BSOD with the error:
video_tdr_failure(igdkmd64.sys)
I have 2 external monitors connected but the problem occurs even when there is just 1 external monitor connected. I'm not sure if it happens when I am not using an external monitor.
I have done as you suggested and uninstalled the display drivers, and let them get reinstalled on reboot. There does not appear to be a more up to date driver available.
Hi Jacob,
Thank you for posting your query on the Microsoft Communities.
What is the make and mode of the computer?
VIDEO_SCHEDULER_INTERNAL_ERROR
This error/crash is caused by the corrupt/ inappropriate video card drivers. Follow the suggestions and check if it helps:
Let us try to Roll Back the driver and check if that helps:
a. Press Windows key + R, type devmgmt.msc in the run prompt.
b. Expand the Display adapters section, right-click the display adapter
c. Click the Driver tab, and then click Roll Back Driver.
d. Restart the computer and check.
If that does not help, let us reinstall the video card driver.
a. Press Windows key + R, type devmgmt.msc in the run prompt.
b. Expand the Display adapters section, right-click the display adapter
c. Click the Driver tab, and then click Uninstall driver.
d. Restart the PC and Windows would load the generic video card driver.
Let us know the result. If you have further queries, we will be happy to help.
Dear Microsoft,
I also have a Surface Pro 3 / i5 / 256k / most of the time on a docking station and external Dell 32" monitor set as "second screen only."
Windows 10 has been running just fine since August 1st. Today, August 25 - for first time - I got the BSOD with the same error message. It ran BSOD diagnostics and then rebooted.
I just checked windows update and there are no new updates available. So I assume the SP3 is running all the latest drivers while this failure happened.
Please fix this. I'm running a pure Microsoft stack - hardware & software. Please fix this.
Thanks.
I have had this happen once with my SP3 - same error. I think that the Intel driver was not fully tested with Windows 10 on the SP3. This graphics card is somewhat basic and I think that if some intense graphics processes are run it will hose the card and won't reset properly causing the system to restart and BSOD itself.
Regards,
there have been a lot of issues with recent NVIDIA drivers, new one out again today
