Unknown device PCI 7

Question

Hello Community

I have A Code 28 on one device, Hardware PCI\VEN_8086&DEV_1548&SUBSYS_11112222&REV_03 

Event

Nome do registo:Microsoft-Windows-Kernel-PnP/Configuration

Origem:        Microsoft-Windows-Kernel-PnP

Data:          04/07/2015 17:13:06

ID do evento:  400

Categoria de Tarefa:Nenhum

Nível:         Informações

Palavras-chave:

Utilizador:    SYSTEM

Computador:    AfterElevenDj

Descrição:

Device PCI\VEN_8086&DEV_1548&SUBSYS_11112222&REV_03\6&17fb5400&0&000000E4 was configured.

Driver Name: null

Class Guid: {00000000-0000-0000-0000-000000000000}

Driver Date: 

Driver Version: 

Driver Provider: 

Driver Section: 

Driver Rank: 0x0

Matching Device Id: 

Outranked Drivers: 

Device Updated: false

Evento Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />

    <EventID>400</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x2000000000000000</Keywords>

    <TimeCreated SystemTime="2015-07-04T16:13:06.145387500Z" />

    <EventRecordID>2085</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="216" />

    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

    <Computer>AfterElevenDj</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="DeviceInstanceId">PCI\VEN_8086&DEV_1548&SUBSYS_11112222&REV_03\6&17fb5400&0&000000E4</Data>

    <Data Name="DriverName">null</Data>

    <Data Name="ClassGuid">{00000000-0000-0000-0000-000000000000}</Data>

    <Data Name="DriverDate">

    </Data>

    <Data Name="DriverVersion">

    </Data>

    <Data Name="DriverProvider">

    </Data>

    <Data Name="DriverInbox">false</Data>

    <Data Name="DriverSection">

    </Data>

    <Data Name="DriverRank">0x0</Data>

    <Data Name="MatchingDeviceId">

    </Data>

    <Data Name="OutrankedDrivers">

    </Data>

    <Data Name="DeviceUpdated">false</Data>

    <Data Name="Status">0x0</Data>

  </EventData>

</Event>

Event

Nome do registo:Microsoft-Windows-Kernel-PnP/Configuration

Origem:        Microsoft-Windows-Kernel-PnP

Data:          15/06/2015 23:37:21

ID do evento:  420

Categoria de Tarefa:Nenhum

Nível:         Informações

Palavras-chave:

Utilizador:    AFTERELEVENDJ\After Eleven Dj Set

Computador:    AfterElevenDj

Descrição:

Device PCI\VEN_8086&DEV_1548&SUBSYS_11112222&REV_03\6&17FB5400&0&000000E4 was deleted.

Class Guid: {00000000-0000-0000-0000-000000000000}

Evento Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />

    <EventID>420</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x2000000000000000</Keywords>

    <TimeCreated SystemTime="2015-06-15T22:37:21.358689500Z" />

    <EventRecordID>1975</EventRecordID>

    <Correlation />

    <Execution ProcessID="3616" ThreadID="11680" />

    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

    <Computer>AfterElevenDj</Computer>

    <Security UserID="S-1-5-21-1648619013-3100391248-490191823-1002" />

  </System>

  <EventData>

    <Data Name="DeviceInstanceId">PCI\VEN_8086&DEV_1548&SUBSYS_11112222&REV_03\6&17FB5400&0&000000E4</Data>

    <Data Name="ClassGuid">{00000000-0000-0000-0000-000000000000}</Data>

    <Data Name="Problem">0x15</Data>

    <Data Name="Status">0x0</Data>

  </EventData>

</Event>

And i just can´t find the driver, i tried everything regarding drivers:

• CardReader_Genesys_Win81_64_VER4307,&nbsp
• Intel Chipset_10.0.27_Public

Can someone help me with this, please

Thank you very much for your support

Answer 1

Hi,

Sorry for the delay.

I see this thread is more than 10 days old. Still you are facing the same issue, please let us so that we can proceed with the next step.

Thank You

Answer 2

ok.....so i uninstall the Intel Management Technology

Now has disappeared the error, i don´t know if this is ok now......

Thank you

Answer 3

i already have done everything that you tell me, a nothing works.

Regarding the intel query, i have no answer in 3 days.

Thank you for you attention

Answer 4

Hi,

Thank you for posting your query on Microsoft Community.

Error Code 28 is caused by a missing driver for that particular hardware.

To install the drivers for this device, do the following.

1. Open Device Manager. In the details pane, in the list of devices, locate the device for which you want to install driver software, and then double-click your device. The device Properties dialog box opens.
2. In the device Properties dialog box, click the Driver tab, and then click Update Driver. The Update Driver Software wizard opens. In How do you want to search for driver software, do one of the following.
   • If you want to search your local computer and Windows Update for driver software, click Search automatically for updated driver software.
   • If you know where your drivers are located on the local computer or your network, click Browse my computer for driver software. The Browse for driver software on your computer page opens. Click Browse to find and specify the folder location for the driver software, and then click Next. The Update Driver Software wizard installs your drivers.

Important: If you run the Update Driver Software wizard and the wizard does not find your drivers, it means that the manufacturer or vendor for your device has not added the drivers for your device to Windows Update. In this case, you must refer to your product documentation or visit the web site of your device manufacturer or vendor to download or request the correct drivers for your device.

As you have mentioned the two driver which you can’t find please contact to the manufacturer for the drivers from the below link:

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-

http://www.genesys.com/search-results?result=CardReader_Genesys_Win81_64_VER4307%2C%26nbsp

Hope this information helps and let us know if you have any further queries related to Windows we will be glad to help you.

Thanks.