We can't sign in to your account (RDS environment)

Question

Hello Guys,

I've established a small RDS lab farm and I'm getting randomly the error (We can't sign in to your account)

Environment is simple :

1- One server 2019 with roles : ADDS-Broker-Web access-Session host (With a shared file of course for user profiles ..file is shared with all domain users and admins)
2- Win 10 client used to test remote connectivity using RDP

Information I gathered :

• Error appears randomly
• It appears when logging on 2019 server locally with admin account
• It appears when remote connecting from Win 10 client also with random accounts (users or admins)
• Whenever it appears on a session I got to hKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList and i find temp profiles created also profiles ended with .bak
• Tried to delete profiles with .back and log on again but still error happens

Answer 1

Hi,

We could install RDS roles on DC but is not recommended for the security and stability reasons.

Let's say if you would like to install RDSH in a DC, it also provide the access for users to remotely log on it and normally it will have many applications installed on RDSH and publish for users to use, which to some extent, would impact the performance of DC or result in some restart of server.

Please try to move the ADDS role to another server and check if the issue persists.

From your description, the user seems cannot read their original user profile so create a temp profiles. Have you enabled User Profile Disks? If you disable it, will the issue persists?

Please kindly share the test results so that we could perform further investigation.

Thanks,

Eleven

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Answer 2

@Eleven Yu (Shanghai Wicresoft Co,.Ltd.)

Hi...I haven't configured any GPO on the server