USB Printing Support Driver

Question

I've been trying to fix this for our Epilog Zing laser engraver for over a week. I've searched the internet for this error, and have tried everything it said to do. I deleted the laser, and the software. Downloaded the firmware, software, and driver again and installed it again. Every time in devices and printer it says it has a driver problem. Troubleshoot, and it comes back to USB Printing Support Driver. Says to reboot to fix, never fixes. In device manger, there's the yellow triangle with the black exclamation point next to USB Printing Support. Also, Now instead of having Epilog Zing, there's also: Epilog Zing Copy 1, Epilog Zing Copy 2, Epilog Zing Copy 3. When I try to update the driver it says I have the most recent one already installed. Since I have tried just about everything, I don't know what else to do.  

Answer 1

Hello,

Sorry for delay in reply.

I suggest you to download the USB Eject latest driver for Alien ware Area-51 R2 and install it.

To update the driver follow the Microsoft article.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes or No’.

Harish

Microsoft Community – Moderator

Answer 2

Hello,

Thank you for writing to Microsoft Community Forums.

Please provide some additional information, so that we can assist you better.

What is the make and model number of your computer?

However, this issues might be with the incompatible printer drivers. Try with the below mentioned steps and check if it helps:

Step 1:

1. Disconnect your printer's USB cable from your PC.
2. Select the Start button, then select Settings > Devices > Printers and Scanners.
3. Find the printer in the list under Printers & scanners for the printer. If it is present, select it, and then select Remove device.
4. In the search box on the taskbar, type Print Management, then select the search result of the same name.
5. Select All Printers, find your printer in the list, press and hold (or right-click it), and then select Delete.
6. Restart your PC.
7. Reconnect your printer's cable to your PC and try installing the software and driver again.

8**.**There might be issues with duplicate entries and let us remove all the printer devices and restart the computer.

Step 2:Click here to follow the Microsoft article to fix printer connection and printing problems in Windows 10.

Hope it helps.

Let us know if you got the help you needed by clicking "Yes or No.

Harish

Microsoft Community – Moderator

Answer 3

No it didn't help. I have removed the device and reinstalled it a bunch with no luck. It pops up as an unspecified device in Devices and Printers and still has the USB Printing Support driver problem. I just don't know what to do anymore. I don't know why sometimes turning the engraver on and off a bunch until it works, actually works. I shouldn't have to do that. This is costing us money and is a lot of problems.

Answer 4

Hello,

Sorry for the delay in reply.

Please provide some additional information, so that we can assist you better.

1. What is the make and model number of your computer?
2. Have you tried connecting it to a different computer?

However, you may follow the below mentioned steps and see if that helps:

Method 1: Deleting the ghost drivers:

Device Manager displays only non-Plug and Play devices, drivers, and printers when you click Show hidden devices on the View menu. Devices that you install that are not connected to the computer (such as a Universal Serial Bus [USB] device or "ghosted" devices) are not displayed in Device Manager, even when you click Show hidden devices.

Open Command prompt as administrator:

1. Click on Start menu and type CMD in the search filed.
2. When the command prompt search result is shown, right click on it.
3. Select 'Run as administrator'.
4. You may type below mentioned command or copy paste it.

set devmgr_show_nonpresent_devices=1

5. Start, search for device manager, and select Device Manager from the search results

Troubleshoot the devices and drivers in Device Manager.

Note: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.

Method 2: I suggest you to follow the Microsoft article to update the latest drivers:

https://support.microsoft.com/en-in/help/4028443/windows-10-update-drivers

Windows might not be able to find a driver for your device. If this happens, you might want to check the manufacturer's website for a driver or update for the USB device, or try installing any software that came with the device.

Hope it helps.

Let us know if you got the help you needed by clicking "Yes or No”.

Harish

Microsoft Community – Moderator

Answer 5

It's always the same thing. It says the driver is up to date, and the troubleshooter can never fix the problem with the Unspecified Device.