This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
This mobile workstation was placed into use on 9/20/15 and has had persistent problems with incorrect time.
asdfasdfasdfasdfafd
Using windows 7 professional change date and time settings each of these settings were used to synchronize time: time.windows.com, time.nist.gov, time-nw.nist.gov, time-a.nist.gov and time-b.nist.gov.
All of these settings failed with progressive time delays using windows 7 professional.
Time synchronization was turned off and again the mobile workstation had progressive delayed time.
Often at approximately 1 minute and 15 to 20 seconds it would reset on its own to a few seconds delay with or without time synchronization.
The CMOS RTC battery was replaced and there was no change in the time delay problem.
A second operating system was used, Ubuntu.
Ubuntu was tested for 12 hours and it displayed time ahead on the time.is web site.
The computer manufacturer replaced the motherboard and the intel chip. The bios date and time were reset.
The first three days after the motherboard replacement the time delay was at its worst with over 5 minute delays.
On the third day there was a bios update.
After the bios update the mobile workstation malfunctioned as it did before the motherboard replacement. With windows 7 professional there was progressive delayed time up to approximately 1 minute and 15 to 20 seconds and then it would somehow reset itself. The mobile workstation was then rebooted to Ubunt to remoe windows 7 professional form the picture. This time Ubuntu was ran for approximately 36 hours. The time was always ahead. The rate of time ahead with Ubuntu seemed to be slower than the rate of time behind with windows 7 professional.
Using administrative command prompt I posted the results of the w32tm /query /status commands. The first one was with time synchronization off. The second one was after multiple configure internet time settings update now clicks. Multiple sfc /scannow were ran that indicated no integrity violations.
At this moment the time delay is 4 minutes and 39.1 seconds behind.
The latest w32tm /query /status displays: Leap Indicator: 3(last minute has 61 seconds).
What does this mean: last minute has 61 seconds?
What is Stratum and how come it changed to unspecified?
What is reference Id and how come it is now unspecified?
When the configure internet and time settings is viewed it displays next synchronization 2/25/2016 and it displays the clock was successfully synchronized with the time-nw.nist.gov on 2/19/2016 at 6:19 AM.
How come the date and time indicates a successful synchronized time on 2/19/2016 6:19 AM and the last few w32tm /query /status indicate the last successful sync time was on 2/18/2016 8:11:35 AM.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The results of your first command indicate that the time service was not running, is it set to start automatically? Have you looked in the Event Log for clues?
Reset the time service and see if things change, enter the following commands at an elevated command prompt:
net stop w32time
w32tm /unregister
w32tm /register
net start w32time
John
John,
Just rebooted.
Opened IE then time.is and viewed the time delay.......over 4 minutes behind
Opened administrative command prompt.
The first command w32tm /query /status indicated that the service has not been started 0x80070426
For the unregister command it displayed access is denied 0x80070005
w32tm register: The command register is unknown
net start w32time: The service name is invalid
w32tm /resync: The following error occurred: The specified service does not exist as an installed service. 0x80070424
sfc /scannow: Windows Resource Protection did not find any integrity violations.
Then I attempted to update the time manually.
This computer is set to automatically synchronize with "time-nw.nist.gov"
This computer is set to automatically synchronize on a scheduled basis.
Clicked on change settings: pop up
Date and time
Unable to continue
You do not have permission to perform this task.
Please contact your computer administrator for help.
I am the administrator and user. Had never had this pop up before.
What happened? Is this related to frequently using administrative command prompt commands of w32tm /status /query?
How does this get fixed to adjust the time?
These are the codes within administrative command prompt:
0x80070426
0x80070005
0x80070424
This is the control panel local security policy:
This is the services..........windows time was not seen:
On another web site I had posted this information and someone suggested flushing the bios. When I had inquired I never got an explanation of what they meant by flush the bios. On this computer the bios was reset when the CMOS RTC battery was replaced. It was reset once when I worked with HP over the telephone. And the bios was reset again when HP replaced the motherboard....
...The computer now is displaying more delayed time that it had. Typically it would display delayed times up to 1 minute 15 to 20 seconds and then reset back to approximately 5 seconds delay. How it resets on its own is unclear to me but this happened on a regular basis...
...With the worse time delay and with the w32tm displaying unspecified I am wondering whether it is no longer synchronizing...
The time synchronization is set to synchronize once per week as per the picture above. It displays next synchronization scheduled 2/25/16 at 8:11 AM...
It also indicated that the last successful synchronization was 2/19/16 at 6:19 AM.
In contrast the administrative command prompt w32tm result indicated that the last successful synchronization was 2/18/16 8:11 AM.
How come they have different results for last successful synchronization?
I had not looked in the event log since the time synchronization was deliberately turned off to check for network related issues. If you want me to look for something there please indicate how to go about it. In the next few days I plan to reboot and follow the steps you have above...
Flashing (not flushing) means updating the BIOS, the BIOS is firmware that enables low level functions between the hardware and the operating system. Being that HP is involved in the effort to resolve the problem, (and that they have supplied a replacement motherboard), I would think that the BIOS would be at it's latest available version, you can ask them if it is and you should also ask them if the the latest chipset drivers are installed on your operating system. Being that the problem appears to exist with both Linux and Windows it strongly suggests that this is a hardware problem, having the latest BIOS and chipset drivers may correct this.
If the problem lies with Windows resetting the time service with the commands given earlier will reset the service to default values, it will delete the existing SYSTEM\CurrentControlSet\services\W32Time key and write a new one (resetting the service will also reset the list of time providers solely back to time.windows.com). The Windows time service can easily be thrown out of whack with incorrect or improper values at the W32Time key and resetting the service is a clean starting point when troubleshooting time problems . Note that for the NTP packages to reach destination the firewall must allow UDP protocol traffic both ways (inbound/outbound) on port 123, Windows should have this properly configured but check anyway to make sure, especially so if you are using a third party firewall.
The w32tm /resync command may also be helpful, this tells the computer that it should resynchronize its clock as soon as possible, throwing out all accumulated error statistics.
There are some reports that the time service may be erratic or gain/lose time if the service is set to start automatically and that it should be set to Automatic (Delayed Start) instead of Automatic.
In the Event Log look for warnings or errors from Event Source: W32Time.
With all of that said if this is a hardware problem increasing the time re-syncing frequency is about all the operating system can do, (and for all it's worth bad motherboard clocks are not uncommon).
John
These may be helpful:
(Written for Windows XP but the W32tm service is practically unchanged since Windows XP/2003)
Configuring the Time Service: Enabling the Debug Log
Windows Time Service Tools and Settings
High Accuracy W32time Requirements
(Why might the Windows clock be off by as much as 5 minutes?)
Publishers of Time and Frequency Software
(You can use third party software to synchronize your clock)
Atomic Clock Sync: a free configuration utility
(A small utility that allows you to easily configure the Windows Time service without messing with the registry or complicated command line syntax)
PRTG Manual: WMI UTC Time Sensor
(A free utility that monitors your PC time against an external time source, showing you drift in real time)
Configuring the Time Service: NtpServer and SpecialPollInterval
(Some claim this doesn't work but that is false, it may not work due to other factors - Atomic Clock can set this for you)
Make Windows synchronize time more often
(If you cannot seem to get SpecialPollInterval to resync more often you can use the w32tm /resync command in a batch file or script along with the Task Scheduler to do it for you)
Using Event Viewer to Troubleshoot Problems
How to Open and Use Event Viewer in Windows 7
John
Ankit,
I have been working with HP to get the time problem fixed. It's a new system placed into use on 9/20/2015 with persistent delayed time when using the pre-installed windows 7 professional. Ubunto was used via an external flash drive as an alternative to see whether it could possibly lead to excluding software or hardware. Windows 7 professional always had time delayed and Ubuntu always had time ahead. Ubuntu was only used for a maximum of 36 hours as all the software on the computer remains unavailable when not using windows 7 professional. The rate of change and the magnitude of the change when using Ubuntu seemed to be slower than when using windows 7 professional. Other than that I didn't know what conclusions could be drawn. Some HP technicians concluded it was then a hardware related problem. So the motherboard was then replaced. Another HP technician concluded after the motherboard was replaced was that the comparison with Ubuntu indicated that it was not a hardware related issue but he already had the knowledge that the motherboard was replaced. Is it a software related issue? Is it a bios related issue? Is it a driver related issue? HP had emailed to me software which generated files. One of the files that they were concerned about was whether the proper bios or proper image had been installed from the factory. One of the HP reps commented in her email that it was unclear. A more senior HP rep indicated that it was the proper bios for the system.
On another web site I had posted this information and someone suggested flushing the bios. When I had inquired I never got an explanation of what they meant by flush the bios. On this computer the bios was reset when the CMOS RTC battery was replaced. It was reset once when I worked with HP over the telephone. And the bios was reset again when HP replaced the motherboard.
When I use administrative command prompt and enter sfc /scannow as in the above pictures it indicates no integrity violations found. Reinstalling the operating system is a task that I have not yet done. The system is new as of 9/20/15 . Replacing the windows 7 professional operating system with the optical disk, updating drivers, updating windows, reinstalling software etc and saving files would take 8 + hours. Is that something to do even if no integrity violations are found?
Using windows 7 professional configure internet time update now multiple times will eventually display exact time on time.is. Then within a few seconds it will display time behind. Ubuntu is new to me so I did not know how to reset or update time. Using it time was always ahead after a fresh boot to the external flash drive. Then the longer I used it the more progressive the time ahead. Again the magnitude and rate of change appeared to be slower than with the windows.
I've been working on this time problem for 5 months. It's very unclear to me what the problem is with the time or how to work it up.
John,
The time synchronization at some point was deliberately turned off to evaluate the time problem. HP was wondering whether it was a network related issue. The computer time malfunctioned the same way whether it was or was not connected via ethernet or wireless. When synchronization was active there were two computers on the same modem/router and only the one that had time problems continued to have time problems. So this step of turning off the time synchronization was done to exclude network issues.
The first w32tm administrative command prompt command was done with the synchronization off. All of the others were done with it on.
The computer now is displaying more delayed time that it had. Typically it would display delayed times up to 1 minute 15 to 20 seconds and then reset back to approximately 5 seconds delay. How it resets on its own is unclear to me but this happened on a regular basis.
Over the past few days the time delay is nearly 5 minutes and it automatically resets to a delay over 3 minutes. I have not rebooted and only placed the computer to sleep each night. So a reboot may reset it back to a 1 minute and 15 to 20 delay reset.
When viewing the results of the w32tm commands above it had switched to displaying (unspecified) in the last few results. This was what was displayed when the time had synchronization off. With the worse time delay and with the w32tm displaying unspecified I am wondering whether it is no longer synchronizing.
The time synchronization is set to synchronize once per week as per the picture above. It displays next synchronization scheduled 2/25/16 at 8:11 AM.
It also indicated that the last successful synchronization was 2/19/16 at 6:19 AM.
In contrast the administrative command prompt w32tm result indicated that the last successful synchronization was 2/18/16 8:11 AM.
How come they have different results for last successful synchronization?
I had not looked in the event log since the time synchronization was deliberately turned off to check for network related issues. If you want me to look for something there please indicate how to go about it. In the next few days I plan to reboot and follow the steps you have above.
Hello,
Thank you for visiting Microsoft Community.
As per the description, I understand that you’re facing issues with the Date and Time of your PC.
As you've already mentioned the CMOS RTC battery was replaced, Motherboard and Intel chipset have been replaced, but the issue still hasn't been resolved even though every possible step has been followed.
Also considering the fact that problem also appears on other Operating System Ubuntu, this appears to be the problem beyond Windows operating system. I would suggest you to contact the hardware manufacturer to perform the hardware problem analysis.
For reference, you may also try the suggestion in the article mentioned below and check if they help:
Sincerely,
Ankit Rajput
