Help me please! I cannot access my outlook on canvas. AADSTS90020: The SAML 1.1 Assertion is missing ImmutableID of the user.

Dr.Gargi B 1 Reputation point

Hello, I am trying to access my email on my canvas (university) i use outlook.
AADSTS90020: The SAML 1.1 Assertion is missing ImmutableID of the user. I am getting this message. Please help me! what should I do?

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
32,840 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Jade Liang-MSFT 9,936 Reputation points Microsoft Employee

    Hi @Dr.Gargi B ,
    Welcome to our forum, we understand that you meet issue when you tried to connect canvas to outlook .com account, is it right? If so, in order to further confirm if your issue is related to your outlook .com account or canvas, it's recommended to log in your account in outlook. com web mail to check if it could work normally, if the issue still exists there, it may be related to your account and it's suggested to post your issue in outlook. com forum to solve it better.

    If the issue only occurred on canvas, I have researched a lot about canvas with outlook and found some related threads, please kindly check if it could be helpful to you:

    If that's invalid, please kindly understand that here we mainly focus on general issues about Microsoft for Mac, in order to solve your issue better, it's suggested to post your issue in canvas community.

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your understanding and hope your question will be resolved soon.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.