Windows explorer crash on copy and paste in Win7

Question

Windows explorer stops working when I copy and paste any file. This has just started happening today.  Cut and paste works.

This is the detailed report

Source

Windows Explorer

Summary

Stopped working

Date

‎27/‎05/‎2016 10:15

Status

Report sent

Description

Faulting Application Path:    C:\Windows\explorer.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    Explorer.EXE

Application Version:    6.1.7601.23418

Application Timestamp:    570898dc

Fault Module Name:    psdprotect.dll

Fault Module Version:    3.1.76.0

Fault Module Timestamp:    4aa9003b

Exception Code:    c0000005

Exception Offset:    00000000000012db

OS Version:    6.1.7601.2.1.0.768.3

Locale ID:    2057

Additional Information 1:    b303

Additional Information 2:    b3036ebbffbc1c2f88d0201c1b4a1ca4

Additional Information 3:    9fa6

Additional Information 4:    9fa638b9ad0eb9069c0c9d82d630b2ea

Sending report does not yield a solution

Answer 1

Psdprotect.dll with description egisPSDP from company Egis Technology Inc. belonging to product MyWinLocker.

My winlocker is probably the culprit.  I would remove it

Answer 2

I finally found a solution to the problem of copy and paste in Windows Explorer. I uninstalled 'My Winlocker'.

Click on 'Start', click on 'Control Panel',  click on 'Programs and Features', right-click on 'My Winlocker' and uninstall. Restart the computer and try to copy and paste.

Let me know if this worked for you too!!

Lise

Answer 3

In the latest batch of monthly updates 3 of the 4 KBs I previously mentioned re-appeared, rather than the 4 I expected. 2 of them had new issue dates of 14 June.  None were now "optional". I installed them with all the other "important" ones. Lo & behold

• back to the pspdprotect crash.  Rather than system restore, this time  I used the "uninstall" feature successively.  By this means I have determined that the offending update is KB3123862, which Kaspersky indicated included a new version of File Explorer.  This download had the new issue date on it, too, much to my disappointment.

What this means for future updates doesn't bear thinking about - having to check each & every one is not an attractive proposition.

I take the point on Windows 10.  I have another PC with 10 on it - very unimpressive - unless there is an improvement by the time Win7 support is withdrawn I suspect I too will be looking elsewhere.

Answer 4

Clearly the latest Microsoft update caused this issue. The same four updates were in my latest update. Had I been using MyWinlocker I would have removed them.

Don't hold your breath waiting for Microsoft to accomodate MyWinlocker or even say which update is the culprit. Egis might update MyWinlocker.

Microsoft are becoming progressively more aggressive trying to drive Win7 users to Windows 10. Time to look at a Mac?