pw recovery and admin user profile removal

Trisha Andrews Chabot 1 Reputation point
2021-02-14T00:01:30.53+00:00

how can i recover passwords for forgotten passwords on hp probook laptop and remove administrator user profile with no password or pin as we werent given one when we purchased our probook. we were also never given a copy of win 10 on either disc or usb. what can we do

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Dave Patrick 426.3K Reputation points MVP
    2021-02-14T00:04:57.36+00:00

    Something here may help.
    https://support.microsoft.com/en-us/windows/change-or-reset-your-windows-password-8271d17c-9f9e-443f-835a-8318c8f68b9c

    You can also download installation media here.
    https://www.microsoft.com/en-us/software-download/windows10

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  2. Jenny Feng 14,096 Reputation points
    2021-02-15T06:59:59.393+00:00

    @Trisha Andrews Chabot
    Hi,
    You could refer to the following link to unlock an HP laptop without losing data:
    https://www.passfab.com/laptop/forgot-password-on-hp-laptop.html#:~:text=Step%201%3A%20Restart%20your%20HP,find%20your%20locked%20user%20account.

    Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
    Hope above information can help you.

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