Windows Audio and Windows Audio End Point not running

Question

Windows Audio and Windows Audio End Point not running in Windows 7. Is there anywhere I can go manually and fix it?

Answer 1

Hi Jo,

To get better clarity on the issue, kindly answer the questions below:

• Are you getting any error message?
• Have you made any changes on the computer recently?

One possible reason why Windows Audio and Windows Audio End Point is not working is that you have disabled  Windows power management on Windows 7.

To resolve this, kindly follow the steps below:

1. Press Windows key + R on your keyboard.
2. Type "services.msc".
3. Look for Windows Audio service. 
4. Right-click Windows Audio and choose Properties.
5. Click Dependencies. 
6. Under “This service depends on the following system components” section, make sure that all those services under this section are started in services window. 

You can check it back by searching the services from the service Windows manually. Follow the steps given above for Windows Audio and Endpoint.

Let us know how it goes.

Answer 2

Hi,

The issue has not been resolved. I still have no sound...

Best regards,

Jo

Answer 3

It could also be that some other troubleshooting or whatever registry edit you made has fouled up either of the Services and the Services may need to be replaced...  but make sure the audiosrv.dll file is NOT missing and report back.

Answer 4

An error 126 when starting a Service is usually a sign that a necessary file is missing.

In the case of the Audio Service Endpoint Builder (assuming Windows is installed on your C drive) that file is usually:

c:\windows\system32*audiosrv.dll*

Click that Start button/orb and in the box enter:

services.msc

Right click services.msc and choose to Run as administrator:

With the Services applet open (you may want to drag the column headings to be wider) navigate to the Windows Audio and Windows Audio Endpoint Builder listing and observe the Description field under each of those Services.

Since the Description for those Services comes from the audiosrv.dll file and if the file is missing you might see something like this when you attempt to start the Service:

Is that what you see?

Using Windows Explorer you can see if the audiosrv.dll file is missing by looking in this folder:

c:\windows\system32

Is the audiosrv.dll file present or is it missing?

If the file is missing, a successful run of sfc /scannow should replace it so open a Command Prompt window as Administrator:

In the Command Prompt window enter the following command followed by the Enter key:

sfc  /scannow

When sfc completes there may be a message about corrupt files that were successfully repaired.

Now using Windows Explorer check for the presence of the audosrv.dll file in this folder:

c:\windows\system32

Is the audiosrv.dll file present or is it missing?

Restart your system and check the Services again to be sure those both show a Status of Started:

Answer 5

Hi Monica,

Thank you for your quick reply.

I am using AVG antivirus, and they wanted to do a driver scan and updated an audio driver (can't remember which one), but this resulted in my Dolby Home Theatre stopped working. I have finally gotten that back, but then the audio was completely gone and the speaker in the right corner has a red X over it. When I moved my curser over it the message was that there was no sound unit installed, and when I did a sound check, the message was that either Windows Audio or Windows Audio End Point isn't working.

So I searched the net and found a solution where I could change a word in Registry Editor. This changed the error message on the speaker to change to sound service is not running.

I have tried to do what you suggested and of the three components under dependencies, the Windows Audio End Point is not running. When I try to start it, the error message is as follows:

"The service Windows Audio End Point on local computer could not be started.

Error 126: The requested modul wasn't found."

(Please pardon my English, since my computer is running on a different language, so I'm translating the messages myself)

In addition to the above, I tried to make a backup of my computer onto a external harddrive, but my computer shut down before it finished, so I have a feeling that some components are on the external harddrive, but I can't open it anymore without deleting everything on it. So I don't know if that is part of the problem with the sound as well.

Best regards,

Jo