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JUNGHOCHOI0985781-4771 avatar image
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JUNGHOCHOI0985781-4771 asked SharonZhao-MSFT answered

camera error when using microsoft teams video chat

Hello, I'm Jungho Choi.

I'm using microsoft teams app on purpose of online course from my school in netherlands.

At first, there was nothing wrong with my laptop's camera, but at some point, my camera doesn't work even if I can use my Photo Booth(Mac's camera app).

I think I changed some setting on microsoft teams by mistake, but i cannot fix it by myself.

Could you help me? It's really annoying :(

office-teams-windows-itpro
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40345839668 answered
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ManuPhilip avatar image
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ManuPhilip answered

Hi,

Check your settings for Camera in Devices page (Settings->Devices). Also on the Permission page (Settings->Permissions) make sure that you set Media Permission ON.
If these all are fine, there is no harm in re-installing the app to fix any residual issues

Regards,
Manu

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SharonZhao-MSFT answered

Hi Jungho Choi,

Do you remember what settings do you change before this issue happened?

You can test camera in device settings. Go to settings > devices > Camera > choose your video device and check if the video can work normally.

If it is no luck, you can refer to the Microsoft Teams enabled camera devices:
https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/across-devices/devices/category?devicetype=3.

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