Why will my Windows Hello facial recognition work?

Jeri Foote 1 Reputation point
2020-05-17T01:39:04.503+00:00

About a month ago, my Windows Hello facial recognition quit working. I've tried to read other threads but I've had no luck at fixing the problem. I believe I have a surface pro 7 but not entirely sure. I've attached a photo of what it says in my settings.

8431-error.png

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  1. Anonymous
    2020-05-17T02:36:56.473+00:00

    QnA currently supports the products listed in right-hand pane (more to be added) Better to reach out to subject matter experts in dedicated forums over here.

    https://answers.microsoft.com/en-us/windows/forum/windows_10-hello

    https://answers.microsoft.com/en-us/surface/forum/surfpro7

    (please don't forget to mark helpful replies as answer)


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

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