Why will my Windows Hello facial recognition work?

Jeri Foote 1 Reputation point

About a month ago, my Windows Hello facial recognition quit working. I've tried to read other threads but I've had no luck at fixing the problem. I believe I have a surface pro 7 but not entirely sure. I've attached a photo of what it says in my settings.


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  1. Anonymous

    QnA currently supports the products listed in right-hand pane (more to be added) Better to reach out to subject matter experts in dedicated forums over here.



    (please don't forget to mark helpful replies as answer)

    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

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