Windows Surface RT Windows Store coming up with "This version of Windows is no longer supported by Windows Store" message.

Question

I recently did a complete reboot of my Surface RT as it wasn't performing correctly- Ever since when opening the app store I get a message saying "This version of Windows is no longer supported by Windows Store". I know others have had this issue and I've honestly tried everything everyone has suggested. Everything. Nothing has worked. WSReset.exe just opens up the app store with the exact same message. I really need a solution. Thanks.

Answer 1

Hi Patricia,

This is a known bug in Windows 8.1. Our Support Engineers are currently looking into it and are doing their best to resolve the issue as quickly as possible. We'll keep you updated via this thread once a fix has been released.

Regards.

Answer 2

We'd like to inform you that the bug regarding Windows 8.1 Store has already been resolved by our Support Engineers. Should you have any further concerns, feel free to post back.

Regards.

Answer 3

MS has released 2 updates - since the issue

1. Defender definitions

2)optional - Quarterly

Not sure, but likely the Optional is the Fix.

I've selected <Both> on 3 Tablets and the store now works on all 3..........

Answer 4

Thank your for your explanations.

I was pretty sure a recent update caused the problem because my wife's Surface RT was running without a hitch yesterday morning. In the afternoon, it had stopped working. Unfortunately, I didn't write down the update number and instead downloaded all optional updates. Later on I followed the advice of resetting the store (wsreset), which didn't help. As a last resort, I restored Windows RT while preserving the files and data but that procedure erased the list of previous updates. 

Your experience does not encourage me to restore factory settings either. I guess I would have to wait for a fix to be made available.

Answer 5

There must be 10 threads about that problem in forums, these solutions don't work, this is clearly a recent update causing the issue.

Microsoft please fix this!