Bitlocker Recovery Key Not Accessible on Microsoft Account

Question

I am trying to access my computer that has had an issue turning on, now when it turns on it requests the BitLocker recovery key. I'm not certain it is saved or backed up on a USD or SD card, however under Microsoft support it gives the different ways to access the recovery key. On my Microsoft account it says "BitLocker ON (1 of 1 drives)" but the issue is when I click on the corresponding link "Get BitLocker recovery keys" it results in the following message:

"Try a different URL

We don’t have anything to show you at this link. Try searching for what you want, instead."

Please let me know if there is another way to address this or be able to access the recovery key. I've already talked to support with three times with no helpful information. Thanks.

Answer 1

I had the same issue. After a bit of research I found that Microsoft removed the URL of the keys, but forgot to update the links. The keys can now be found here: https://onedrive.live.com/RecoveryKey

Answer 2

I had the same issue. After a bit of research I found that Microsoft removed the URL of the keys, but forgot to update the links. The keys can now be found here: https://onedrive.live.com/RecoveryKey

You saved my life , this is crappy thing by microsoft.Suddenly it ask me for key and its not there as per thier user instructions.

Seems like windows are getting poor day by day.very very sad.

And still there is no official update from them.

Thanks again mate.

Regards

Answer 3

I have to admit, that it costed me quite a few hours of pure frustration! 

I'm happy that it helped you out, and hopefully Microsoft will update their links in the near future.

Answer 4

It took me quite some time to figure this out myself, so I'm happy that my little write-down is able to help others!

Answer 5

I don't know how you figured this out but even after hours over the telephone and a migraine later Microsoft Tech Support could not help me locate the key. I legit just wanted to give up and return this laptop after having it only a few weeks. Thanks to your link I was able on my own to start the reset process. I hope this will restore my Surface Laptop. I kept getting an error message stating that my pin was no longer available due to a change of security settings which I never initiated. No one has had access to my laptop. I hope this reset helps. In any event you're the only source online including another hour watching useless how to YouTube videos that actually provided a resolution. Thank you!!!