Can't get updates error code 0x803C0103 in troubleshooter.

Question

Cannot receive updates - microsoft or others. Followed advice and tried to use troubleshooter for updates . It stopped with the following error code 0x803C0103. Help! Peter R.

Answer 1

Hello,
Try resetting Windows updates using an automatic script. See:
http://www.yourwindowsguide.com/2015/12/windows...
Make sure you run the script as an administrator.

Answer 2

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

taskkill /f /fi "SERVICES eq wuauserv"multiple times

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

rmdir C:\Windows\SoftwareDistribution\DataStore

rmdir C:\Windows\SoftwareDistribution\Download

When complete, hit Enter, then restart, then try updating again.

Try this additional tips to see if they work:

Troubleshoot Windows Update Problems in Windows 10 Using These Five Tips

https://windows10.help/blogs/entry/23-troublesh...

Answer 3

I'm Greg, a volunteer installation specialist and 8 year Windows MVP, here to help you.

There is a new guided walk-through from Microsoft for repairing Windows Update that leads up to resetting components if necessary: https://support.microsoft.com/en-us/help/10164/...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Answer 4

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

rmdir C:\Windows\SoftwareDistribution\DataStore

rmdir C:\Windows\SoftwareDistribution\Download

those commands do not work.  Rename a directory and then try to delete subfolder from the old directory name?  Did you mean to copy that instead to make a backup?

Answer 5

This would be great if the Microsoft Update Catalog actually worked for once. I have yet to be able to actually access the site.

see?

This site can’t be reached

catalog.update.microsoft.com’s server IP address could not be found.

• Try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN