Settings App crashes when trying to change web browser default

Question

Hello,

In the last week, we've found an issue where the settings app crashes when attempting to change the default browser from Edge to Firefox. This has happened on multiple computers. It happens when attempting the change both on the regular default programs page and on the set defaults by file extension. It also happens if I attempt to change the video player default. The program pauses for a second, then the window closes with no error message.

Event Log message is:

Faulting application name: SystemSettings.exe, version: 10.0.16299.15, time stamp: 0x7640753d

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.16299.98, time stamp: 0x950216af

Exception code: 0xc000027b

Fault offset: 0x00000000006e7ae9

Faulting process id: 0x159c

Faulting application start time: 0x01d384b375001d6e

Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report Id: 8c38197c-cbb0-48d8-a069-9e7827549fff

Faulting package full name: windows.immersivecontrolpanel_10.0.1.1000_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

I believe this might be a result of a recent OS update??

Answer 1

Found a solution, 

1. Goto Settings\Apps & features then search for the app causing an issue ie edge and then click on Advanced Options
2. Select Reset and then after the reset has completed you can then successfully change the default browser again. This also works if you have issues changing the default apps for Video Player, Photo Viewer etc ie after doing a repair on the default Video Player or Photo Viewer you can then change the default app for these also

Answer 2

I had the same crash issue on build 17692, with same module ( SyatemSettings.exe / Windows.UI.Xaml.dll ).

After a refresh, switched to the following error.

Faulting application name: SystemSettings.exe, version: 10.0.17692.1000, time stamp: 0xeafb3a0c

Faulting module name: SystemSettings.Handlers.dll, version: 10.0.17692.1000, time stamp: 0x5b1cd0b9

Exception code: 0xc0000005

Fault offset: 0x000000000004683d

Faulting process id: 0x241c

Faulting application start time: 0x01d40728e02178cb

Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe

Faulting module path: C:\Windows\System32\SystemSettings.Handlers.dll

Report Id: f00188f0-0a25-43cd-be5e-b5bbc96d43a4

Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

Same error with handlers.dll module after a reset as well.  At all three steps, chkdsk /r, sfc /scannow and dism repair didn't help, nor did reinstall of app causing the issue (Chrome).

Watched systemsettings with procmon.  Reported no error but last registry key touched was HKLM\SYSTEM\CurrentControlSet\Services\bam\State\UserSettings\S-1-5-21-140433051-3896220618-1646282466-1001 .  Took ownership of this from TrustedInstaller to Administrators and rebooted, which seemed to fix the issue.

Answer 3

Same issue here. One user so far on a new laptop with Win10 fully updated. Anyone find a reasonable fix? Is new profile creation a viable workaround?

Answer 4

Hi Nicholas,

Did you find a solution to this as we are experiencing a similar situation, which I believe started happening after one of the latest Windows updates. It is pretty annoying and the only way round it we have found is to create the user a new profile, which is not ideal.

Thanks

Gordon

Answer 5

I understand, take your time.