PersonalizationDesktopImageStatus failed on 14 clients

Fred Fulford 31

We deploy a new desktop wallpaper and lock screen image every month to to all Windows devices in our estate via a configuration profile called “Win10_Device_Restrictions - V1.1”, using the settings Locked Screen Experience > Locked screen picture URL (Desktop only) and Personalization > Desktop background picture URL (Desktop only).

This works on the vast majority of clients, but is failing on some (around 14). Investigation of these clients shows that Deployment Status of Win10_Device_Restrictions - V1.1 shows failed, and when drilling down it shows that every Setting has succeed except for PersonalizationLockScreenImageStatus and PersonalizationDesktopImageStatus.

All devices are running Windows 10 Enterprise 20H2 and are fully up to date.

Multiple reboots have not forced the wallpaper and lock screen image to update, we have tried making a change to the policy to push it back out but these two settings are still failing for these clients. PersonalizationCSP registry key on failing client devices shows the correct URLs for both images (as defined in the configuration profile) but the DesktopImageStatus and LockScreenImageStatus are both showing a value of 2 (Download or copy in progress)

Have checked permissions,

Redistro 186 Reputation points

2024-02-22T16:36:38.85+00:00

Had the same issue and was able to resolve it by removing the spaces in the name of the file.

6 answers

Crystal-MSFT 42,956 Reputation points Microsoft Vendor

2021-02-19T03:19:57.707+00:00

anonymous userFulford-1906, From your description, I know we configured a device configuration policy to set desktop wallpaper and lock screen image. But it is failed. The affected settings are PersonalizationLockScreenImageStatus and PersonalizationDesktopImageStatus. And then you go to the device side to check the registry and find the status is 2 (Download or copy in progress.) Not 1 (Successfully downloaded or copied.). If there's any misunderstanding, feel free to let us know.

In the registry key, I notice the local path of both images are recorded. Could you go to the path and check if the images are there? And check if the folder permission is different with other working ones?

If there's any update, feel free to let us know.

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1 person found this answer helpful.
Uvaize B A 1 Reputation point

2022-01-03T17:15:19.823+00:00

if its status is 3 (failed). what need to do next?

Crystal-MSFT 42,956 Reputation points Microsoft Vendor

2022-01-04T02:08:04.467+00:00

@Uvaize B A , 3 means "Download or copy failed". You can check whether the URL is accessible in browser. Try to use a different internet image URL and see if it can be downloaded successfully from the profile. However if the issue still persists, to better archive our thread, we suggest to open a new thread to work on it.

Thanks for the understanding and have a nice day!
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Fred Fulford 31 Reputation points

2021-02-19T08:51:02.623+00:00

Hiya, that is correct. When I check the local path as specified in the registry the image is the one from the previous month.

Many thanks for your response

Fred
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Crystal-MSFT 42,956 Reputation points Microsoft Vendor

2021-02-22T02:23:12.28+00:00

anonymous userFulford-1906, Thanks for the reply. I am glad that we find the issue. It seems the new image is not downloaded and put into this location. We can check the network connection and file permission to see if it can be fixed.

If there's any update, feel free to let us know.

Fred Fulford 31 Reputation points

2021-02-22T09:20:53.72+00:00

Hiya, network connectivity is fine, I have remotely connected to the machines and opened up the permissions (everybody - full control) on the C:\Windows\Personalization directory and all child objects, restarted the machine multiple times but the new image still doesn't download. Any other suggestions (short of resetting the machines from Endpoint Manager)?

Many thanks

Fred

Crystal-MSFT 42,956 Reputation points Microsoft Vendor

2021-02-23T02:00:02.26+00:00

anonymous userFulford-1906, Could you try to access the URL in the registry key via Edge or IE on the device to see if it is accessible on the affected device?
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Fred Fulford 31 Reputation points

2021-02-23T08:42:40.527+00:00

Hiya, yes I've tried this, the URL is accessible.
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Crystal-MSFT 42,956 Reputation points Microsoft Vendor

2021-02-24T01:53:30.58+00:00

anonymous userFulford-1906, Thanks for the reply. From the phenomenon we get, it seems stuck or failed in download and copy phase. Here, we suggest to check the event log to see if there's any error related.

ThomasB 1 Reputation point

2021-06-03T16:08:09.24+00:00

Hi Fred,

did you find any solution for this problem? I have exactly the same problem.

Thomas

ThomasB 1 Reputation point

2021-06-07T11:29:12.267+00:00

Ok. I have found the solution for our problem. We have to set the company proxy pac for the system users. Our deployment tool had used the 32bit Internet Settings to store the proxy values. We had to force the deployment tool to set the setting in the 64bit internet settings in the registy.

bitsadmin /util /setieproxy localsystem AUTOSCRIPT http://script-uri:8080/wpad.pac
bitsadmin /util /setieproxy networkservice AUTOSCRIPT http://script-uri:8080/wpad.pac
bitsadmin /util /setieproxy localservice AUTOSCRIPT http://script-uri:8080/wpad.pac

At last you should remove the PersonalizationCSP Key. After several attempts the Lockscreen Status value switches to 6 (maximal download attempts reached) and does not try to download the image for several hours.
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Jan Hardenberg 1 Reputation point

2021-05-19T10:16:55.33+00:00

You need to generate a SAS token and copy that into your configuration profile:
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Rob Sporcic 1 Reputation point

2021-07-15T19:23:36.54+00:00

Are there any updates on this issue? I've been seeing it for the past few days on a few different devices, and different image urls. I can download the images to a local folder on the device using Invoke-WebRequest -Uri in PowerShell, so it seems like there's no issue downloading the file.
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Fred Fulford 31 Reputation points

2021-07-16T07:09:10.08+00:00

I'm afraid not, InTune Support have said it's not their problem and referred it to Windows support to investigate it as a CSP issue, will let you know when we get anywhere.

We were able to successfully deploy wallpaper using a powershell script, but this was more of a workaround.

$RegKeyPath = "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCSP"

$DesktopImage = "DesktopImagePath"
$DesktopImageStatus = "DesktopImageStatus"
$DesktopImageUrl = "DesktopImageUrl"

$StatusValue = "1"

$url = "https://example.com/imageurl"
$DesktopImageValue = "C:\MDM\wallpaper_test.jpg"
$directory = "C:\MDM\"

If ((Test-Path -Path $directory) -eq $false)
{
New-Item -Path $directory -ItemType directory
}

$wc = New-Object System.Net.WebClient
$wc.DownloadFile($url, $DesktopImageValue)

if (!(Test-Path $RegKeyPath))
{
Write-Host "Creating registry path $($RegKeyPath)."
New-Item -Path $RegKeyPath -Force | Out-Null
}

New-ItemProperty -Path $RegKeyPath -Name $DesktopImageStatus -Value $StatusValue -PropertyType DWORD -Force | Out-Null
New-ItemProperty -Path $RegKeyPath -Name $DesktopImage -Value $DesktopImageValue -PropertyType STRING -Force | Out-Null
New-ItemProperty -Path $RegKeyPath -Name $DesktopImageUrl -Value $DesktopImageValue -PropertyType STRING -Force | Out-Null

RUNDLL32.EXE USER32.DLL, UpdatePerUserSystemParameters 1, True

Victor Solhof 15 Reputation points

2023-05-01T08:19:46.53+00:00

Cruising by this in May 2023. I am having the exact same issue as OP.

Any news to this since last comment?

I really can't find any solution..
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