OneDrive Causing BSOD: APC_INDEX_MISMATCH (Windows 10 1709)

Question

Hello,

I've figured out the root of this BSOD; when OneDrive is enabled, a BSOD occurs within seconds. The BSOD message displayed is APC_INDEX_MISMATCH.  I've tried various methods of repair to no avail.

This is on Windows 10 Ent 1709 (OS Build 06299.125)

Has anyone else experienced this issue?

Thanks,

Kevin

Answer 1

Having more luck with this now. In the tenant that I had recently asked to "free up space", u totally unlinked OneDrive from the system. After allowing it to disconnect itself, which it did, I cleared the folder structure itself from my local drive. I then re-added that tenant back to OneDrive, and allowed itself to figure itself out. So far, no more BSODs.

Answer 2

We need the dump files for a better analysis of the problem. Instructions can be found here:

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

Answer 3

Groovy.

Disable OneDrive and visit it on the web when you want to upload or share files from it.

You can access it at https://onedrive.live.com/about/en-us/

You can even create a short cut to it on your toolbar or start menu.

Answer 4

I am experiencing the same thing, and I too have isolated it down to OneDrive. 

I can add that there are no drivers identified in my error message, and that it is Windows 10 Pro. I have about 2.5 TB in my OD4B storage, and am syncronizing with one personal, and 2 company tenants. 

Prior to this behaviour all had been running fine, but I had recently told OneDrive to clear space on a relatively large number of files.

Answer 5

Hi Kevin,

APC_INDEX_MISMATCH is commonly caused by a file system or driver that has a mismatched sequence of calls to disable and re-enable APCs (asynchronous procedure calls). Before we proceed, we would like to ask for some information from you. Kindly respond to the questions below:

1. Can you tell us more about the 'various methods of repair' that you have made to resolve the problem? This is for us to know and to avoid any duplication of efforts on your end.
2. Are there any drivers identified in the blue screen error message?
3. Since you are using Windows 10 Enterprise, are you connected within a domain network?

We look forward to your response.