Camera error "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)" (Windows 10 / Microsoft Surface)

Question

Hi,

I have a problem with the camera app on a Microsoft Surface (bought it 2-3 months ago). When I open it, everything seems OK, the two cameras (front and back) seem to be working fine (no black screen or anything), but when I try to click on the icon to take a picture, I get this error code: "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)".

I tried everything I found on the internet so far to solve the problem, nothing worked:

• I looked for updates of course
• Desactivate / re-activate the camera on the Device manager
• Went to System > Apps and features > Camera > Advanced Options > Reset (a solution I found elsewhere but didn't work for me)
• Finally I un-installed the Camera app with Powershell and re-installed it with Windows Store, and I still get the same error message

I use the camera a lot for my work, and it was working without any problem these past days. The only recent change I did is that I removed yesterday the destination folder "Camera Roll" from my local disk to free some space on it (I use Dropbox, so I just chose in the preferences of the Dropbox app to not synchronize the "Camera Roll" folder on my computer - so the pictures stay stored online but are removed from my local disk)... But it was not the first time I did that, and usually it causes no problem: when I take a new picture after removing the "Camera Roll" folder, the Camera app just create a new destination folder named "Camera Roll"...

I hope to find quickly a solution, I really need the camera working! (and sorry for my possible mistakes, I'm not an native English speaker, hope I'm clear though)

Answer 1

I had the Same problem too. and, I'm Finally Find the way.

1. type the 'library' or '%APPDATA%\Microsoft\Windows\Libraries' in Explorer Address Bar.
2. Right click on 'Camera Roll' and Select Property
3. Add your 'Camera Roll' folder you want location.
4. Click 'Set Default Save Location'.

Answer 2

I had the same problem. The solution for me became apparent when I read DaveM121's post. The error was I had previously deleted the Camera Roll Folder from the My Pictures folder. Simply right clicking in the My Pictures folder, creating a new folder and naming it Camera Roll and then resetting the camera settings to store pictures into the c:/ My Pictures folder did the trick.

Answer 3

I have solved this problem by setting this:

1. open you camera.
2. click the setting button 
3. to change the position of saving your picture and video from C: to D: 

then will be ok.

hope that can help you.

Answer 4

I seem to have worked out a 'workaround' for this issue. 

This should suffice until someone from Microsoft is able to issue an official fix.

[note- this may only work if you have an SD card or USB device?]

1. open the Camera app
2. tap the 'settings' cog found at the top right of the screen
3. scroll down to 'Related Settings'
4. choose 'change where photos and videos are saved'
5. select 'Yes' when asked if you meant to switch applications
6. select drop down box 'New photos and videos will be saved to' 
7. choose SD card (or alternatively USB if available?)
8. select 'apply'.

To test it, go back into Camera and take a picture. Then tap the new picture preview down the bottom right of screen. Then choose the ellipsis menu [. . . ] up the top right and choose 'File info' or just press 'Alt+Enter'. Find 'folder path' on pop up menu on left of page. Click the blue link to 'Open Folder'. Here you will find the new destination your photos are being saved.

**note I tried changing back to This PC for picture save location, and it didn't work. I have Dropbox too, and suspect perhaps my Camera Roll folder is corrupted, perhaps Onedrive or Dropbox corrupted it.

Would be good to get an official response from Microsoft staff though instead of the usual silence!

Answer 5

I had the same problem. The solution for me became apparent when I read DaveM121's post. The error was I had previously deleted the Camera Roll Folder from the My Pictures folder. Simply right clicking in the My Pictures folder, creating a new folder and naming it Camera Roll and then resetting the camera settings to store pictures into the c:/ My Pictures folder did the trick. 

Thank you HubBook.

I had the same problem. Microsoft did not help me. Dell was not able to help me. Your solution was so easy I did not beleive it would work, but it did. I had also deleted (don't remember when) the "Camera Roll" folder from the "My Pictures" folder. Now, I simply created a new "Camera Roll" folder in the "My Pictures" (or "Images") folder in drive C:/. I was not able to change settings of the camera, but, happily, it was not needed. Hope this helps others. FMendes10