Unable to install the synchronization service. Error installing msi package 'Synchronizationservice.msi'

Prince Kumar 1 Reputation point
2021-02-22T06:14:35.05+00:00

Extracted error message:
:60) [20:29:43:256]: Note: 1: 2205 2: 3: _RemoveFilePath
MSI (s) (B0:60) [20:29:43:338]: PROPERTY CHANGE: Modifying CostingComplete property. Its current value is '0'. Its new value: '1'.
MSI (s) (B0:60) [20:29:43:338]: Note: 1: 2205 2: 3: BindImage
MSI (s) (B0:60) [20:29:43:338]: Note: 1: 2205 2: 3: ProgId
MSI (s) (B0:60) [20:29:43:338]: Note: 1: 2205 2: 3: PublishComponent
MSI (s) (B0:60) [20:29:43:338]: Note: 1: 2205 2: 3: SelfReg
MSI (s) (B0:60) [20:29:43:338]: Note: 1: 2205 2: 3: Extension
MSI (s) (B0:60) [20:29:43:338]: Note: 1: 2205 2: 3: Font
MSI (s) (B0:60) [20:29:43:339]: Note: 1: 2727 2:
MSI (s) (B0:60) [20:29:43:339]: Note: 1: 2205 2: 3: FilesInUse
MSI (s) (B0:60) [20:29:43:346]: Note: 1: 2727 2:
MSI (s) (B0:60) [20:29:43:347]: Doing action: CheckFileSystem
Action ended 20:29:43: InstallValidate. Return value 1.
MSI (s) (B0:D8) [20:29:43:351]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIA102.tmp, Entrypoint: CheckFileSystem
MSI (s) (B0:4C) [20:29:43:352]: Generating random cookie.
MSI (s) (B0:4C) [20:29:43:354]: Created Custom Action Server with PID 3892 (0xF34).
MSI (s) (B0:F4) [20:29:43:385]: Running as a service.
MSI (s) (B0:F4) [20:29:43:389]: Hello, I'm your 64bit Impersonated custom action server.
Action start 20:29:43: CheckFileSystem.
MSI (s) (B0:60) [20:29:43:421]: Note: 1: 1723 2: CheckFileSystem 3: CheckFileSystem 4: C:\Windows\Installer\MSIA102.tmp
CustomAction CheckFileSystem returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (B0:60) [20:29:43:422]: Product: Microsoft Azure AD Connect synchronization services -- Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action CheckFileSystem, entry: CheckFileSystem, library: C:\Windows\Installer\MSIA102.tmp

Action ended 20:29:43: CheckFileSystem.
| Exception: Execution failed with errorCode: 1603.

Details: Please see the Application and System event logs for additional details. ---> Microsoft.Online.Deployment.Client.Framework.ProcessExecutionFailedException: Error installing msi package 'Synchronization Service.msi'. Full log is available at 'C:\ProgramData\AADConnect\Synchronization Service_Install-20210219-202942.log'.

Extracted error message:
:60) [20:29:43:256]: Note: 1: 2205 2: 3: _RemoveFilePath
MSI (s) (B0:60) [20:29:43:338]: PROPERTY CHANGE: Modifying CostingComplete property. Its current value is '0'. Its new value: '1'.
MSI (s) (B0:60) [20:29:43:338]: Note: 1: 2205 2: 3: BindImage
MSI (s) (B0:60) [20:29:43:338]: Note: 1: 2205 2: 3: ProgId
MSI (s) (B0:60) [20:29:43:338]: Note: 1: 2205 2: 3: PublishComponent
MSI (s) (B0:60) [20:29:43:338]: Note: 1: 2205 2: 3: SelfReg
MSI (s) (B0:60) [20:29:43:338]: Note: 1: 2205 2: 3: Extension
MSI (s) (B0:60) [20:29:43:338]: Note: 1: 2205 2: 3: Font
MSI (s) (B0:60) [20:29:43:339]: Note: 1: 2727 2:
MSI (s) (B0:60) [20:29:43:339]: Note: 1: 2205 2: 3: FilesInUse
MSI (s) (B0:60) [20:29:43:346]: Note: 1: 2727 2:
MSI (s) (B0:60) [20:29:43:347]: Doing action: CheckFileSystem
Action ended 20:29:43: InstallValidate. Return value 1.
MSI (s) (B0:D8) [20:29:43:351]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIA102.tmp, Entrypoint: CheckFileSystem
MSI (s) (B0:4C) [20:29:43:352]: Generating random cookie.
MSI (s) (B0:4C) [20:29:43:354]: Created Custom Action Server with PID 3892 (0xF34).
MSI (s) (B0:F4) [20:29:43:385]: Running as a service.
MSI (s) (B0:F4) [20:29:43:389]: Hello, I'm your 64bit Impersonated custom action server.
Action start 20:29:43: CheckFileSystem.
MSI (s) (B0:60) [20:29:43:421]: Note: 1: 1723 2: CheckFileSystem 3: CheckFileSystem 4: C:\Windows\Installer\MSIA102.tmp
CustomAction CheckFileSystem returned actual error code 1157 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (B0:60) [20:29:43:422]: Product: Microsoft Azure AD Connect synchronization services -- Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action CheckFileSystem, entry: CheckFileSystem, library: C:\Windows\Installer\MSIA102.tmp

Action ended 20:29:43: CheckFileSystem.
---> Microsoft.Online.Deployment.Client.Framework.ProcessExecutionFailedException: Exception: Execution failed with errorCode: 1603.

Details:
at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.ProcessAdapter.StartProcessCore(String fileName, String& processOutput, String arguments, String workingDirectory, NetworkCredential credential, Boolean loadUserProfile, Boolean hideWindow, Boolean waitForExit, Boolean traceArguments, Int32 exitCodeToIgnore)
at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.MsiExecAdapter.InstallMsiPackage(String msiPackageDirectory, String msiPackageFileName, String packageOptions, String installationPath, NetworkCredential credential, String installLogFileName, Boolean extractOnly, Boolean quiet, Boolean suppressReboot)
--- End of inner exception stack trace ---
at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.MsiExecAdapter.InstallMsiPackage(String msiPackageDirectory, String msiPackageFileName, String packageOptions, String installationPath, NetworkCredential credential, String installLogFileName, Boolean extractOnly, Boolean quiet, Boolean suppressReboot)
at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SynchronizationServiceSetupTask.InstallSynchronizationService(String pathToMsiFiles, String msiFileName, String installationPath, String sqlServerName, String sqlInstanceName, String sqlDatabaseName, Boolean useInstallPathForDBFiles, IDictionary`2 syncServiceGroups, SyncServiceAccount syncServiceAccount, String logFilePath)
at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SynchronizationServiceSetupTask.InstallCore(String logFilePath, String logFileSuffix)
at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.ActionExecutor.ExecuteWithSetupResultsStatus(SetupAction action, String description, String logFileName, String logFileSuffix)
at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SetupBase.Install()
--- End of inner exception stack trace ---
at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SetupBase.ThrowSetupTaskFailureException(String exceptionFormatString, String taskName, Exception innerException)
at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SetupBase.Install()
at Microsoft.Online.Deployment.OneADWizard.Runtime.Stages.InstallSyncEngineStage.ExecuteInstallCore(ISyncEngineInstallContext syncEngineInstallContext, ProgressChangedEventHandler progressChangesEventHandler)
at Microsoft.Online.Deployment.OneADWizard.Runtime.Stages.InstallSyncEngineStage.ExecuteInstall(ISyncEngineInstallContext syncEngineInstallContext, ProgressChangedEventHandler progressChangesEventHandler)
at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.PerformConfigurationPageViewModel.ExecuteSyncEngineInstallCore(AADConnectResult& result)
[20:30:26.108] [ 1] [INFO ] Opened log file at path C:\ProgramData\AADConnect\trace-20210219-202726.log
[20:32:43.586] [ 1] [INFO ] Opened log file at path C:\ProgramData\AADConnect\trace-20210219-202726.log

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. VipulSparsh-MSFT 16,251 Reputation points Microsoft Employee
    2021-02-23T06:42:41.523+00:00

    @Prince Kumar No known issue with that server version, appreciate if you can open a support case with us so that support engineers can investigate further on this. Do attach this log while opening the case.

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