Unable to boot computer after Windows 10 1803 update

Question

I have a HP ZBook 17 G4 with two Samsung SSDs inside (a 2TB Samsung 960 Pro and the 1TB MZVKW1TOHMLH-000H1 which came with it from HP).

Installing the Windows 10 1803 update causes issues. It starts up fine the first time after/while installing the update but thereafter fails too boot on any restart. It says that it is attempting to repair but fails every time. The repair logs to C:\Windows\System32\LogFiles\Srt\SrtTrail.txt which contains a message at the end of the log saying: "Boot critical file c:\efi\microsoft\boot\resources\custom\bootres.dll is corrupt."

Attempting to revert to restore points fails. All repair options that I tried failed. The only thing which worked was to revert to previous version which took it back to the 1709 version and lost a whole lot of settings (VPNs, Firefox settings, etc).

This has now happened twice, losing settings both times - the second time I was telling Windows not to update but in its infinite wisdom it decided to do it anyway while I was away from the computer with the same results - a bricked computer. I have now paused updates for 35 days in the hopes that it will be fixed by then.

The issue seems similar to this post, although I didn't get a BSOD (possibly because the HP bootloader software detects and hides it)

However, I don't have an Acer laptop or an Intel SSD so clearly the issue is much wider than indicated there. Has Microsoft halted the 1803 update yet or publicly acknowledged wide ranging problems?

Answer 1

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/try-to-fix-system-problems-during-or-after-windows/f0550db9-66d1-4b95-b23e-36357ed5d523

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/recover-windows-hung-up-on-boot-or-update/f75a0178-4d81-4085-8b51-af12f8b57e63

Answer 2

Similar issues.

I have a desktop PC with Gigabyte UEFI MB / Corsair water cooled, AMD 8-core CPU [not overclocked] / Samsung 500 GB 950 SSD.

After the 1803 upgrade, Win-10 fails to boot at least half the time I try to use PC.  I am also experiencing a number of system "freezes."  Only using EDGE to surf the net when everything just stops, cursor is frozen where it was last placed, and no hot-keys, power-off , "three-fingered salute" nor power-button will work to shut system down.  Have to pull the plug.

At other times, it also fails to shut-down when power-off by SHUT-DOWN command is used and nothing else is going wrong.  Lots of internal I/O occurring [Disk Drive light flashing rapidly], but almost no internet traffic flowing [LAN light on modem not flashing].  Fails to even shut down by power button when held for more than 4 seconds.

Often the problem occurs when a cold boot-up [or system freeze re-boot] is attempted, BIOS / POST occurs and then Win-10 attempts to load.  Blue, 4-window pane screen appears and the "circular dots" make from 1 to 3 circles.  Screen goes blank, then black.  It is like Win-10 cannot find itself.

If I cut power by pulling plug and waiting a while, it will usually power back up and load windows successfully.

I use Norton Internet Security.

Answer 3

Me too with sandisk ssd. Desktop, not laptop.

Not sure if ssd's are to blame for this.

In my case it worked fine for weeks but problems started happening after I used disk cleanup utility to erase *c:* Windows.old

Answer 4

Thanks for posting, Alexsandro.

Did you get the same error that says: "Boot critical file c:\efi\microsoft\boot\resources\custom\bootres.dll is corrupt." under the StartTrail?

Were there any time that you were able to boot normally right onto the Desktop? If not, please try these initial steps:

Download Windows 10 media installer here: https://www.microsoft.com/en-us/software-download/windows10.

After that, please boot from the downloaded installer. Instruction is presented in the same link.

Choose "Repair your computer".

Select "Troubleshoot".

Click on Advanced options.

Choose Command Prompt and enter the following commands:

bootrec /scanos

bootrec /fixMBR

bootrec /fixBoot

bootrec /rebuildBCD

Get back to us with any return messages from the commands.

Answer 5

LOL,

OP Thread May 18th, 2018

You come on here on June 24th, 2018

???????????????????????????

Is this for real, or am I dreaming!