Devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot when upgrading to Windows 10 April 2018 Update

Question

When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot.

Microsoft is working with OEM partners and Intel to identify and block devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series from installing the April 2018 Update due to a know incompatibility that may cause performance and stability issues.  If you have encountered this issue, follow the steps to reinstall the previous operating system (Windows 10, version 1709).

Microsoft is currently working on a resolution that will allow the April 2018 Update on these devices in the near future.

Update (6/22/18):

Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

Answer 1

Update (6/22/18):

Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

To get the Windows 10 April 2018 Update (version 1803), we encourage you to wait until the update is offered to your device. If you’re an advanced user on an actively serviced version of Windows 10 and would like to install the Windows 10 April 2018 update now, you can manually check for updates.  In the Search tab, type “Settings”. On the Settings page, navigate to Update & security > Windows Update > click “**Check for updates”,**which **** will include this resolution.

Answer 2

Not sure what you mean by resolved. My computer is still stuck on the choose keyboard rotary. Are you saying I can now download this solution on another pc, copy to flash drive, and boot my computer that’s been bricked? That would be nice. Nice if Microsoft notified their victims that after a week we can have our computers back...with Office free for life!

Answer 3

we have received in the last 10 days more than 12 PC stucked in a way or another after the update.

The worst case was a PC wit ADATA SSD su700 that had the firmware deleted.

Start the update,

after reboot is going straigth to UEFI

looking at boot device the disk is now recognized has generic FCR sata loader device capacity 4Mb,

connected the disk to another PC same issue

the tool to upload the firmware doesn't recognize the device as an ADATA product, so no way to reload the firmware

In conclusion the disk is bricked, can you explain how I can apply the patch.

for us is nice to have a lot of work to invoice, but I not happy that my customer having problem like those

Answer 4

This issue has now been resolved in KB4100403.

To get the Windows 10 April 2018 Update (version 1803), we encourage you to wait until the update is offered to your device. If you’re an advanced user on an actively serviced version of Windows 10 and would like to install the Windows 10 April 2018 update now, you can manually check for updates.  In the Search tab, type “Settings”. On the Settings page, navigate to Update & security > Windows Update > click “**Check for updates”,**which **** will include this resolution.

Will the fixed version also be available via download (iso) and MCT? I think this is very important for the users because the affected devices are often hardly bootable.

Answer 5

I agree with Jameskingca, you say it's resolved but I still can't update to 1803 either.  Maybe Microsoft should start over and try again!