My Bluetooth won't turn on. Troubleshooter returns this message: "Check Bluetooth radio status -- not fixed"

Question

I was experiencing issues connecting to my Amazon wireless audio, so I turned OFF the Bluetooth on my computer and went to turn it back ON. When I tried to turn it back ON, the blue toggle did turn to the ON position, but it did not turn on the Bluetooth. When I closed out of that screen (Settings >Bluetooth and Other Devices), and then came back to that screen, the Bluetooth was OFF (and not turned on as I had just done).  When I run the Bluetooth troubleshooter, I get this message "Check Bluetooth radio status   .....  not fixed".    I did check for updated drivers, but my computer tells me my drivers are up-to-date. What can I do?

Answer 1

Thank you. See below:

1. As mentioned, I already ran the troubleshooter , and this is when I got the message "Check Bluetooth radio status... not fixed".   
2. "A. Rollback the Driver"   this is not showing as an option for me.

B. "Uninstall the Driver ....Uninstall > Reboot the computer > The driver will be installed automatically when you restart ."

I am trying to avoid a reboot if possible. I believe a reboot will fix the issue, but I have a lot of work open right now, and was hoping to find a way to solve this without a reboot.

3. "Head to following Microsoft help on Bluetooth issue and execute the steps there

https://support.microsoft.com/en-us/help/14169/... "  

This article suggested I open the Services window (which I did), but I could not locate "Restart Bluetooth Support.

4. "Head to following Microsoft help on Bluetooth issue and execute the steps there

https://support.microsoft.com/en-us/help/14169/... "  

I had found this article previously and already did "restart" Bluetooth Support Service. This did not work.

So....the only thing I have *not* done is reboot. I will do this later after I have closed out all of my work.

Thank you.

Answer 2

Please try following and check after each step

1. Run Troubleshooters for Bluetooth and Hardware & Devices

Type troubleshoot in Windows Starts Search box (Cortana) > Troubleshoot

1.1 Click Bluetooth and run the troubleshooter

1.2 Click Hardware & devices and run the troubleshooter

2. Take actions related to Bluetooth driver

Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on entry below >

A. Rollback the Driver

Click Properties > Go to Driver tab > If there is rollback option, click it

B. Uninstall the Driver

Uninstall > Reboot the computer > The driver will be installed automatically when you restart

C. Update driver from manufacturer's website

Your Bluetooth drive may need to be reinstalled from computer manufacturer's website.

A. What is your computer's make and model? For example Lenovo T470

B. What is the Windows version and build? To check this, type winver in Windows Start Search (Cortana) box and click winver.

3. Head to following Microsoft help on Bluetooth issue and execute the steps there

https://support.microsoft.com/en-us/help/14169/...

4. Restart Bluetooth Support Service

Windows Key+R > Type services.msc > Enter > Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

After so, right-click on it again, choose Properties, then ensure startup type is on Automatic

Do let me know if above don't work for you. If not, I will provide further troubleshooting steps to you to solve this problem.

Source - https://answers.microsoft.com/thread/ccfa2f34-a...