Azure Files - Storage Sync on-Premise Server locking up

Roberts, Mark 1 Reputation point
2021-02-23T19:01:17.427+00:00

We have the same problem with now two completely separate instances. Two Sync groups with Two different on-premise servers (different physical sites) syncing on premise files to the cloud. Occasionally random a few times a month the SMB shares on the local on premise servers stop responding to file requests. Ie no \servername\sharename access. It is to the point where the server needs to be hard rebooted from the Hypervisor - an OS level soft reboot even hangs up. After a reboot the server seems to stabilize for a while. The only correlation I have found is cloud tiering. Once that was turned on the issues started. Both are running StorageSync Agent 11.1. Windows Event logs for Apps, System and StorageSync dont show any red flags. Looking for some advice on this.

Azure Files
Azure Files
An Azure service that offers file shares in the cloud.
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  1. deherman-MSFT 35,481 Reputation points Microsoft Employee
    2021-02-25T21:14:55.83+00:00

    We have engaged with this issue privately and will post and update once a resolution is available.

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