SCSM Tool

Salah Gharsallah 1 Reputation point
2021-02-23T18:39:25.913+00:00

I need to speak with a customer service about SCSM

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
206 questions
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  1. SChalakov 10,261 Reputation points MVP
    2021-10-25T11:57:02.59+00:00

    Hi,

    I will also add up to what has been said above:

    • SCSM can also be used as a CMDB.
    • Of course it covers standrad ITIL implementations
    • It can be extended easiyl to serve custom process.
    • It has a nice automation engine and can be used as an approval platform.
    • It has a nice way of integrating with SCOM, SCOrch, SCCM, Active Directory and many more..

    Regards,
    Stoyan

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  2. XinGuo-MSFT 13,701 Reputation points
    2021-02-24T02:18:46.8+00:00

    Hi,

    System Center - Service Manager provides an integrated platform for automating and adapting your organization's IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.

    For more information, please review the link below:

    Service Manager documentation

    https://learn.microsoft.com/en-us/system-center/scsm/?view=sc-sm-2019

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