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SalahGharsallah-6992 asked StoyanChalakov answered

SCSM Tool

I need to speak with a customer service about SCSM

msc-service-manager
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Essentially the System Center Service Manager is a software product from Microsoft that companies can use to manage incidents and problems.

SCSM-Architecture.png

Microsoft states that the product follows industry best practices such as Microsoft Operations Framework - this topic is perfectly covered in most of the ITIL books.


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XinGuo-MSFT avatar image
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XinGuo-MSFT answered

Hi,

System Center - Service Manager provides an integrated platform for automating and adapting your organization's IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.

For more information, please review the link below:

Service Manager documentation

https://docs.microsoft.com/en-us/system-center/scsm/?view=sc-sm-2019

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StoyanChalakov answered

Hi,

I will also add up to what has been said above:
- SCSM can also be used as a CMDB.
- Of course it covers standrad ITIL implementations
- It can be extended easiyl to serve custom process.
- It has a nice automation engine and can be used as an approval platform.
- It has a nice way of integrating with SCOM, SCOrch, SCCM, Active Directory and many more..

Regards,
Stoyan



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