bitlocker shows you don't have a key

Vicki Payne 1 Reputation point

have an asus notebook. bitlocker page appears. microsoft says we don't have a key . how do we get in so we can use the notebook

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Jenny Feng 13,816 Reputation points

    @Vicki Payne
    Did you remember to enable BitLocker?
    If not, it seems like BitLocker was enabled automatically based on how the Windows 10 image was configured.
    Based on my research, some systems ship with BitLocker "prepped", and if you choose to link your Windows logon account to a Microsoft account, BitLocker is automatically enabled because the Recovery Key is backed up to the Microsoft account you linked with.
    The following information may help you locate your recovery key:
    Hope above information can help you.


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