Total audio mising after using Teams

SPINONI MATTIA 1 Reputation point

Good morning, I've found an important issue that has to be fixed.

While using Teams during a video meeting, The computer's audio doesn't work anymore, even the system ones.

I don't think it's a driver issue, due to mine are the latest, but if this can help, I'll write down there the specs of my PC:

OS: Windows 10 Home Ver. 20H2
Video card: Nvidia GeForce 1050Ti with 4 GB of RAM dedicated
Processor: Intel Core i7-8750H
Memory disk: 256 GB SSD

Hope you're goin to fix this soon, because I can't keep to use my computer without the audio.

Waiting for answers,


Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Sharon Zhao-MSFT 25,076 Reputation points Microsoft Vendor


    What changes do you do before this issue happened?

    Does anyone else have the same issue?

    Could audio work if you turn off the video?

    I tested Teams video meeting with the following specs. Audio feature works well.

    OS name: Microsoft Windows 10 Enterprise
    Version: 10.0.19042 Build 19042
    Processor: Inter(R) Core (TM) i5-7200U
    RAM: 8.00GB
    Teams version: (64-bit)

    It recommends you contact your IT admin to check your video, audio quality as the following steps:

    If the response is helpful, please click "Accept Answer" and upvote it.

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