Total audio mising after using Teams

SPINONI MATTIA 1 Reputation point
2021-02-24T08:30:34.973+00:00

Good morning, I've found an important issue that has to be fixed.

While using Teams during a video meeting, The computer's audio doesn't work anymore, even the system ones.

I don't think it's a driver issue, due to mine are the latest, but if this can help, I'll write down there the specs of my PC:

OS: Windows 10 Home Ver. 20H2
Video card: Nvidia GeForce 1050Ti with 4 GB of RAM dedicated
Processor: Intel Core i7-8750H
RAM: 16 GB DDR4
Memory disk: 256 GB SSD

Hope you're goin to fix this soon, because I can't keep to use my computer without the audio.

Waiting for answers,

Mattia

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Sharon Zhao-MSFT 25,076 Reputation points Microsoft Vendor
    2021-02-24T09:51:29.647+00:00

    @SPINONI MATTIA ,

    What changes do you do before this issue happened?

    Does anyone else have the same issue?

    Could audio work if you turn off the video?

    I tested Teams video meeting with the following specs. Audio feature works well.

    OS name: Microsoft Windows 10 Enterprise
    Version: 10.0.19042 Build 19042
    Processor: Inter(R) Core (TM) i5-7200U
    RAM: 8.00GB
    Teams version: 1.4.00.2879 (64-bit)

    It recommends you contact your IT admin to check your video, audio quality as the following steps:
    71489-image.png


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