Request to send my profile to the Pearson VUE system.

Muchammad Azhar Nurkemal 21 Reputation points
2021-02-25T01:06:55.757+00:00

Hi, I have took Virtual Training in last couple days. after I waited 5 business days, when I tried take the exam with "Schedule with Pearson VUE", I needed to re-login and this error message was displayed : "Please login with your personal Microsoft Account (eg: @ hotmail.com) to create / edit your Microsoft Certification profile." After that I tried chat twith he costumer service agent, and He/She said to try request to Microsoft to send my profile to Pearson VUE System because my profile was not there. So, can you help me to send my profile to Pearson VUE system so I can take the exam? here I attached our conversation with costumer service agent as reference. Thank you. [71807-transcript-conversation-with-costumer-service-agen.pdf][1] [1]: /api/attachments/71807-transcript-conversation-with-costumer-service-agen.pdf?platform=QnA

Microsoft Q&A
Microsoft Q&A
Use this tag to share suggestions, feature requests, and bugs with the Microsoft Q&A team. The Microsoft Q&A team will evaluate your feedback on a regular basis and provide updates along the way.
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  1. Dave Patrick 351.5K Reputation points MVP
    2021-02-25T01:08:59.233+00:00

    Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
    Exams/Exam Registration/General Registration Questions
    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
    Pearson VUE Customer service
    Pearson VUE contact / chat

    --please don't forget to Accept as answer if the reply is helpful--

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