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SaurabhSharma-3270 asked GayatriViswanathan-5581 edited

Getting error on MAC OS :- You Cannot access this right now

@amanpreetsingh-msft Need your kind help to resolve below issue.

Problem statement:- MAC users are facing the below issue with the installed MS teams application.


You Cannot access this right now
Your sign-in was successful but does not meet the criteria to access this resource.



Steps were taken:-
Checked the sign-in logs for a user but did not find any policy name under Conditional access.

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Hi @SaurabhSharma-3270 · Thank you for reaching out. Could you please share the Correlation ID from the failure event.

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Hi @amanpreetsingh-msft

Correlation ID:- c4fdad67-1f00-43ae-9eff-dcf7a7905ef3

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Hi @SaurabhSharma-3270 · I am unable to find information using the Correlation ID. Could you please share the Request ID and Timestamp (in GMT) as well?

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amanpreetsingh-msft answered SaurabhSharma-3270 commented

Hi @SaurabhSharma-3270 · Thank you for sharing the required information.

I checked the logs and found that the access was blocked due to "VWGROUP_NamedLocations_01_Allow_TrustedLocations-Only" conditional access policy. However, the policy doesn't exist any more. So, I was not able to evaluate the policy conditions to identify which condition was be blocking the access for the user.


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@amanpreetsingh-msft Thanks for your response. Can you suggest to me the next step to resolve this issue?

Should I install the Company portal on the user MAC machine?

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@SaurabhSharma-3270 · Is the user still facing the same issue? The failure occurred on 16th Feb and the CA policy which was blocking the token issuance no longer exists. If the issue still persist, please share the request id and timestamp of the most recent failure event and I will try to track the request in the logs to figure out the cause of the issue in order to provide a solution.

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@amanpreetsingh-msft

Yes, the user is still getting the same issue.


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SaurabhSharma-3270 answered

Hi @amanpreetsingh-msft , issue got resolved by installing latest MS Teams version on MAC OS.

https://statics.teams.cdn.office.net/production-osx/1.4.00.7174/Teams_osx.pkg


MS support person gave me this link to install and verify application access.

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GayatriViswanathan-5581 answered GayatriViswanathan-5581 edited

Hello @amanpreetsingh-msft ,
We are a part of an Organization where all can log in to the Azure portal using the corporate ID but one of the employees is not able to log in using their Kyndryl ID and he is getting an error message stating as the screenshots below. I am not sure what is wrong here. Would you be able to shed some light on it?



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